30%+ packet loss, constant disconnects--anything I can do or do I give up playing?

I've had unexpected disconnect problems in this game ever since November. It's always on the same hops, the ones that say NYC or New York, or the one immediately after, like on the screenshot below. It varies day to day. Usually at night there's up to 30% packet loss, and early in the morning it may be as low as 10%.

I can stay in town usually indefinitely, but as soon as I go into an instanced area with monsters, I'm usually kicked off a few minutes in--sometimes as little as 20 seconds.

The packets are lost outside of my country, in the U.S., so my ISP can do nothing. What possibility do I have other than quitting the game? Can this be fixed in any way?

I'm disappointed because I've spent over $150 dollars on this game, and I simply can't play it anymore. The disconnects get more and more frequent as the weeks go by. When I get disconnected I lose my portals and have to start the areas over, often losing the instances, which means the game is literally unplayable.



Also, I've tried playing on the Australia gateway, where I get much higher ping, and I still get kicked off even without packet loss. The European gateway is not a possibility because the traffic still goes through NYC.

Edit: Any plans for a South American gateway?

Sorry for the image.

Anyway, it's a hard-wired connection going straight into my modem (no router). I ran a ping to it for a while the other day and I was getting like 300ms delays. I switched the cable and started getting better ping, 10-60 or so (I don't know if that variation is normal), so I figured it would help the problem... but it didn't seem like it.

I ran a ping again now and encountered the following:



Can I assume the modem is faulty, or is it perhaps my built-in ethernet card? Also, how many ms should it take to ping the modem? And should it be super stable or is a variation like I'm getting normal? It's barely like a 2-ft cable.

Thanks for any feedback, I appreciate it.

I rebooted it and for now I'm not seeing that frequent loss, but the latency/variation is still there.

I may have a few spare ethernet cables in a box somewhere. Tomorrow after work I'll also dig out an old laptop I have and connect it to the modem, to see if I get the same result pinging it or not.

Thanks for the help, I'll update once I've sorted this out.

If you know someone else with your isp, try lugging your machine to thier place and running the same tests. That can help determine if your router is faulty.

When it comes to your cabling, make sure to avoid any sharp bends and high voltage power supplies. IE: power bricks, flourescent lights, etc. If it has a transformer or a ballast, its hell for data cabling.

Also, check to see if there are updated drivers for your network adapter. (This helped in my case).