Hi there, just to post some clarification on the more common issues surrounding not having access to Path of Exile 2:
Players who have purchased an Early Access key and are still experiencing access issues may need to look into their
Connections Page to ensure everything is correctly linked.
Players who have been gifted a key should make sure they have not been gifted only a Client Key. The Client Key is used to unlock a downloadable Client on Steam/Epic. These keys do not inherently grant your account Early Access.
If you log into your account on our website via Steam or Epic Games, you may need to link an Email address to your account. If you are waiting to receive an email code from us to link your email with your account, the team is aware of the delays associated with these emails and are working hard to get them out to you as soon as possible.
If you log into your account on our website via Email and Password, and you have purchased PoE2 through Steam or Epic Games, you may need to make sure the correct Steam / Epic Games account is linked on your Connections page.
Once you have successfully linked your Email and Steam/Epic Games if necessary, navigate to the
Early Access Page of your account and make sure it confirms your Path of Exile account has got Early Access.
If this has been successful, it should say
"Your account is eligible for Path of Exile 2 Early Access Thank you for your (or your benevolent friend's) support!". If this is the case and you're still unable to get it running properly on Steam/Epic, you may be able to log into our
Standalone Client as a temporary measure until we're able to respond to your ticket.
If you are still running into issues after trying the above steps, or if you have already linked an incorrect email address or steam account, you will have to contact us at support@grindinggear.com so we can look into this for you. We are currently working through a large number of Support Tickets, so our response times are longer than usual, we apologize for this inconvenience.
