Lost Heroic Tragedy Timeless Jewel due to a bug!!!

Hello Support Team,

I lost my Heroic Tragedy Timeless Jewel due to a bug when I tried to use it in the Tree. After placing the jewel, it disappeared.
I just traded it for all of my 24 divine orbs :( an Oloroth one.

Additional details:

Character Name: Gotta_Go_Fast_
Account Name: Lacky546#2880
Time of Incident: 11-01-2025 22:30-22:40 MET
Realm: EU-London

I would greatly appreciate your assistance with this issue.

Best regards,
Lukas S.

Edit: it popped up somewhere else in the tree on the other side. IDK if someone helped there but thanks!

This exact thing just happened to me what is this how is that possible did you get it back????????????? I'm crazy mad now

same happened here. any solution?