Wrong account got the purchase from Steam

So long story short. I have two accounts:
1) UltimateSoul#6730 - was created after i started play from steam 2 years ago (or so).
2) Ultimate_Soul#5916 - was created 6 years (or so) ago after installing the POE client back in the days.

Context:
- i successfully bound steam to POE account;
- i successfully connected Twitch to POE account;
- i can play in POE 2 alpha using UltimateSoul#6730 account though Steam;

I will describe all the current issues i have:

1. Purchased Stash Tabs for guild.

Next flow:
1) bought the POE -> UltimateSoul#6730 account got 300 coins (which is correct).
2) bought pack of stash tabs for my clan -> half stash tabs were successfully purchased (Soul Hunters Guild got 4 tabs) -> Guild Quad Stash Tab was purchased as well (points were payed) but Soul Hunters guild haven't received that tab.

2. Twitch Drops does not appear in game Cosmetics.

Proofs that i have the drops:

1) Connected twitch and POE accounts:
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2) Twitch Drops
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As you can see the wrong POE account got the drops, and i have no way to move it to my steam account. I don't see any possibility to change accounts in the game as well. So in POE 2 using UltimateSoul#6730 account i cannot use cosmetics from Twitch Drops because wrong account got it.

3. Purchased Supporter Pack

After i purchased supporter pack via steam purchase (not in game cuz steam has regional prices so it is much cheaper for me as i am in Ukraine) wrong account got the purchase. Instead of UltimateSoul#6730 which is connected to my steam Ultimate_Soul#5916 account got the purchase. Once again i don't know the way how to move it to my "steam" account. I sent all the proofs to POE support team as email but didn't get any message for 4 weeks already, that's why i am trying to write here as well.

Hope someone from support team will help me at the end of the day, i spent time and money for that...
Last bumped4 февр. 2025 г., 12:56:25

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