Bug itens

Hello, I would like to report that the items that drop from the magic monsters are disappearing, I don't even have time to collect the items after I kill the monsters 2 seconds pass and the items disappear and I've already lost a lot of things for my progress don't you have a way to give me back the items that will disappear? I lost many exalted orb and some items I couldn't even see the name so fast that they will disappear my nick name is Rspcusca thank you very much and I hope you can solve my problem