PLS Help

“Dear GGG Support Team:
Hello!

I am a loyal player of Path of Exile2, account name。 I would like to provide feedback on an issue caused by in-game network latency and hope to receive your assistance.

Around 19:28 on February 7, 2025, I experienced severe lag and lag during the game (manifested as delayed skill release, abnormal character movement, etc.), ultimately leading to the death of the character. After death, due to lagging issues that were not restored in a timely manner, I was unable to pick up a dropped piece of equipment [Astramentis Stellar Amulet]. This equipment is very important for my current game progress or character building, so I hope to apply to restore this item.

I have tried to check the local network connection and confirmed that it is not caused by personal network issues. If further information is needed (such as log files, screenshots or videos of the issue), please let me know and I will fully cooperate in providing them.

Thank you for taking the time to address this issue. Looking forward to your reply!

Wishing you all the best in your work”

After I email this to support@grindinggear.com，here is the reply:
[Removed by Support]

Pls tell me how can I get further help with this issue

I can provide screenshot,and it aslo has been summited in email's attachment.

"

POE190309719#1723 написал:

I can provide screenshot,and it aslo has been summited in email's attachment. Can anyone tell me how to get reply here.Thx

You will not get an official reply here. Two things, this is not a bug, and items are never restored for any reason whatsoever per GGG policy.

Ok that will be enough for me,thx.