PS4 - Game Freezes When Entering Any Map Since Patch 3.26.2

Hi GGG,

Since the 3.26.2 patch, the game on PS4 freezes every time I enter a map. This includes Atlas maps, the Labyrinth, Heists – anything that requires a loading zone. The screen freezes entirely, and I’m forced to restart the game.

Several members of my guild are experiencing the exact same issue, so it’s definitely not an isolated case.

The game already runs with severe performance issues on PS4 (massive stuttering, FPS drops, etc.), but at least it was somewhat playable. Now it just freezes constantly and makes progression impossible.

I’ve tried:
- Rebuilding database
- Changing characters
- Switching areas
- Deleting and reinstalling
- Starting maps solo / with party
- Wired internet connection

Nothing has worked.

Please investigate this as a priority. Right now, PS4 players simply cannot play.

Thanks in advance.

Bumping this as I am also experiencing the same bug on ps4 and as of now its not listed as an acknowledged issue.

Thankyou

Yeah, still waiting to hear anything on this. It must only be affecting a small handful of players on PS4 and PS5 so I doubt it’s a priority for them.

On the plus side I’ve got so much more time for other activities! I’ve dug out my paints and some canvas, and using my POE downtime to work on my latest masterpiece! I’ve downloaded Diablo IV and might give that a try later on.

Stay sane exiles!

Bump!

What platform you're playing on - PlayStation (using PS4 client)
What model console you have - PS5 (not slim or pro)
What time this happened - 4pm AEST
Gateway / Location - Australia
Error messages when failing to teleport, or load into a zone - No Error message
Whether you are crashing to the console dashboard or disconnecting back to the login screen - Neither. Just freezes with looping audio
Whether you are using a cabled connection or WiFi - Wired
Your gamertag or PSN ID - IronMask75

Game crashes 100% of the time when returning from a Delve to the Mine Encampment. It froze twice while interacting with Niko to vendor loot, as soon as the vendor window opens, so third time I waited for all textures and objects to load and it just froze after about 10 seconds while I was stationary.

Bump... SAme issue as above mentioned... randomly freeze when loading maps and so on.. not spesific maps or eareas for me,,, so annoying,,