Happy Holidays! Get a Free Polaris Mystery Box!

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AllGamer написал:

It's not "free"
It's charged me 30 coins from the in-game shop.

The requirement for the free box is to just open the shop's page from inside the game client. If you navigated to the box in the shop and clicked on "buy" then yes, you bought a box for 30 coins. In any case, to make sure: check the amount of boxes you have in your mtx tab (first row, right on the top).

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Watchurstep_ написал:

I'm having the same issue where it is showing as a paid service, not a free gift. In order to receive the gift, do you need to make a purchase in the shop first? I'm FTP and wondering if the lack of previous purchase affects the redemption of the gift.

Have you checked your mtx tab again (the default key ingame is N or via the character tab on the website)? The free box should show up right at the top (first row are "consumables") without any other requirements than opening the shop from inside the game client.