[PoE2] Keep crashing due to kernelbase.dll / 0x887a0005, 0006 errors

same here

W11 - 24H2

Video - 3070TI Vision

Ram - 48GB

Mobo - ROG STRIX x570-f gaming

Processor - Ryzen 7 3800X
I have the same problem with my build, the game just crashes randomly after couple minutes sometimes it take two map clear to crash sometimes it just crash on the login screen.


Ryzen 5800x
MSI RTX 2080 8gb

"
Faulting application name: PathOfExileSteam.exe, version: 0.0.0.0, time stamp: 0x6791c8ac
Faulting module name: KERNELBASE.dll, version: 10.0.26100.2454, time stamp: 0x398a1cce
Exception code: 0xe0000002
Fault offset: 0x00000000000c837a
Faulting process id: 0x17CC
Faulting application start time: 0x1DB6F845DB21D0C
Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\Path of Exile 2\PathOfExileSteam.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: ff47b040-fd9f-4ad4-8f79-0c84d078f20e
Faulting package full name:
Faulting package-relative application ID:


Same here:

"
Fehlerhafter Anwendungsname: PathOfExileSteam.exe, Version: 0.0.0.0, Zeitstempel: 0x6791c8ac
Fehlerhafter Modulname: KERNELBASE.dll, Version: 10.0.26100.2454, Zeitstempel: 0x398a1cce
Ausnahmecode: 0xe0000001
Fehleroffset: 0x00000000000c837a
Fehlerhafte Prozess-ID: 0x4280
Fehlerhafte Anwendungsstartzeit: 0x1DB6FDB5CD98AD4
Fehlerhafter Anwendungspfad: F:\externe Installation\steamapps\common\Path of Exile 2\PathOfExileSteam.exe
Fehlerhafter Modulpfad: C:\WINDOWS\System32\KERNELBASE.dll
Berichts-ID: 18bf7f2b-454a-4cd4-8170-08ddf77857bb
Vollständiger Name des fehlerhaften Pakets:
Fehlerhafte paketbezogene Anwendungs-ID:
I hate to say it but since I tried using edge instead of chrome, I did not crash. Now I can use sidekick and the browser with no issues so far. Means like 12hours of gameplay. Before I was happy to get over 4 with no crashes. I only once froze in the loading screen while zoning into a citadel. But that may be another issue. Running 24H2 on a 7800X3D & RTX4070TIsuper.
Hi,

I've been encountering this issue from the beginning, I ended up using this workaround : https://github.com/Kapps/PoEUncrasher

(it's a unsigned app, use it at your own risk, I'm not the dev. It manage automatically the cores affinity of poe2 process to avoid crashing the whole PC when the client freez/crash but it doesn't prevent crashes from the app itself)

I tried multiple stuff seen on the net but in the end nothing really solve it.

From act 3 it become way worst for me, it's clearly a issue of optimization and advancing in the story make you play in area that are even less optimized.

I don't think this game can be ready for June/July, if they really want to polish the release it's probably for the end of the year.

My config :

Windows 11 24h2
Ryzen 9800X3D
Gigabyte X870E
nvidia 3080

My last crash (during le loading of the jungle area in act3) :

Скрытый текст
Faulting application name: PathOfExileSteam.exe, version: 0.0.0.0, time stamp: 0x6791c8ac
Faulting module name: KERNELBASE.dll, version: 10.0.26100.2454, time stamp: 0x398a1cce
Exception code: 0xe0000001
Fault offset: 0x00000000000c837a
Faulting process id: 0x2274
Faulting application start time: 0x1DB70EBF7C976D7
Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\Path of Exile 2\PathOfExileSteam.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 30da5213-26db-4c65-a1e1-5d950df749e1
Faulting package full name:
Faulting package-relative application ID:


Same here, repeatedly crashes about once every hour:
```
Faulting application name: PathOfExile.exe, version: 0.0.0.0, time stamp: 0x6791c8ac
Faulting module name: KERNELBASE.dll, version: 10.0.26100.2454, time stamp: 0x398a1cce
Exception code: 0xe0000001
Fault offset: 0x00000000000c837a
Faulting process id: 0x3A70
Faulting application start time: 0x1DB72B71FB107C7
Faulting application path: C:\Program Files (x86)\Grinding Gear Games\Path of Exile 2\PathOfExile.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: e42f3368-a076-4b77-8fc8-886aff39b486
Faulting package full name:
Faulting package-relative application ID:
```
same here

Имя проблемного события: APPCRASH
Имя приложения: PathOfExileSteam.exe
Версия приложения: 0.0.0.0
Отметка времени приложения: 6791c8ac
Имя модуля с ошибкой: KERNELBASE.dll
Версия модуля с ошибкой: 10.0.26100.2454
Отметка времени модуля с ошибкой: 398a1cce
Код исключения: e0000001
Смещение исключения: 00000000000c837a
Версия ОС: 10.0.26100.2.0.0.256.48
Код языка: 1049
Дополнительные сведения 1: db50
Дополнительные сведения 2: db50192a9ab1b767d02d7e87a65f7198
Дополнительные сведения 3: b357
Дополнительные сведения 4: b357877c580f00617abbbdc73fcd53a2
Just crashed, 2/6/25 = and i have a brand new mobo and CPU so i dont think its my hardware.
game is not installed on my OS partition. Running Win 11 24H2 build 26100.2894 -could this be some OS level NTFS permission for this dll file?

Faulting application name: PathOfExileSteam.exe, version: 0.0.0.0, time stamp: 0x67a1919d
Faulting module name: KERNELBASE.dll, version: 10.0.26100.2454, time stamp: 0x398a1cce
Exception code: 0xe0000001
Fault offset: 0x00000000000c837a
Faulting process id: 0x2980
Faulting application start time: 0x1DB789BE62F9BFC
Faulting application path: D:\Steam\steamapps\common\Path of Exile 2\PathOfExileSteam.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 13542903-c4fe-4a0e-88cb-e9dfbe9f9086
Faulting package full name:
Faulting package-relative application ID:
Последняя редакция: Devastroyer#2986. Время: 5 февр. 2025 г., 22:44:28
Name
PoE-1738890674-27572.dmp
User

Area
HideoutBeaconOfSalvation
Seed
1
Build
poe2_production tags/4.1.1c 264049
OSBits
Windows 11 Build 22631
CPUBrand
AMD Ryzen 7 5800X3D 8-Core Processor
ExtraData

Driver
32.0.15.7216
GPUName
NVIDIA GeForce RTX 4080 SUPER - 34R83Q
VRAM
5017/8192/16047
Exception


The description for Event ID 153 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

\Device\0000020c
Error occurred on GPUID: a00

The message resource is present but the message was not found in the message table

From dump:

[0x0] ntdll!NtGetContextThread+0x14 0x9cc7df45f8 0x7ff8945a0000
[0x1] ucrtbase!_acrt_update_multibyte_info <PERF> (ucrtbase+0x0) 0x9cc7df4600 0x0


ILE_IN_CAB: PoE-1738890674-27572.dmp

CONTEXT: (.ecxr)
rax=0000000000000010 rbx=00007ff778395878 rcx=00007ff7790895a0
rdx=0000000000000000 rsi=0000009cc7df7db0 rdi=0000000019930520
rip=00007ff893f5fb4c rsp=0000009cc7df7c20 rbp=0000009cc7df7e60
r8=00007ff893f62ade r9=000002551d4fd840 r10=0000000000000010
r11=000000000000000e r12=0000000000000000 r13=0000000000000000
r14=00000243890031f0 r15=0000000000000001
iopl=0 nv up ei pl nz na pe nc
cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00000202
KERNELBASE!RaiseException+0x6c:
00007ff8`93f5fb4c 0f1f440000 nop dword ptr [rax+rax]
Resetting default scope

EXCEPTION_RECORD: (.exr -1)
ExceptionAddress: 00007ff893f5fb4c (KERNELBASE!RaiseException+0x000000000000006c)
ExceptionCode: e06d7363 (C++ EH exception)
ExceptionFlags: 00000081
NumberParameters: 4
Parameter[0]: 0000000019930520
Parameter[1]: 0000009cc7df7db0
Parameter[2]: 00007ff778395878
Parameter[3]: 00007ff775520000

PROCESS_NAME: PathOfExileSteam.exe

ERROR_CODE: (NTSTATUS) 0xe06d7363 - <Unable to get error code text>

EXCEPTION_CODE_STR: e06d7363

EXCEPTION_PARAMETER1: 0000000019930520

EXCEPTION_PARAMETER2: 0000009cc7df7db0

EXCEPTION_PARAMETER3: 00007ff778395878

EXCEPTION_PARAMETER4: 7ff775520000

STACK_TEXT:
0000009c`c7df7c20 00007ff7`77866c17 : 00000000`00000000 00000000`00000000 00000000`00000000 00000243`c2a5dd60 : KERNELBASE!RaiseException+0x6c
0000009c`c7df7d00 00007ff7`7622c780 : 0000009c`c7df7db0 00000000`67a55db2 0000009c`c7df7fe8 00000243`b7bee410 : PathOfExileSteam+0x2346c17
0000009c`c7df7d60 00007ff7`7622d19f : 00000000`00000000 000004d0`fffffb30 00000000`00000021 00000243`b7bee410 : PathOfExileSteam+0xd0c780
0000009c`c7df8250 00007ff7`779448c6 : 00000243`b7bee410 0000009c`c7df89a0 00006596`c0b2450e 00000000`00000000 : PathOfExileSteam+0xd0d19f
0000009c`c7df82f0 00007ff7`778723c0 : 00007ff7`779448a8 0000009c`c7dfac90 0000009c`c7dfac90 00007ff8`86e3206a : PathOfExileSteam+0x24248c6
0000009c`c7df8380 00007ff7`778692de : 00007ff7`779448a8 0000009c`c7df92b8 00000000`00000100 00000000`00000008 : PathOfExileSteam+0x23523c0
0000009c`c7df83b0 00007ff8`96cb4c96 : 00000000`00000000 00000000`00000003 00000000`00000000 0000009c`c7dfa560 : PathOfExileSteam+0x23492de
0000009c`c7df8480 00007ff7`7622d2a6 : 00000243`b7bee410 00000243`88e2d810 00000000`00000000 00000000`00000000 : ntdll!RcConsolidateFrames+0x6
0000009c`c7dfac90 00007ff7`7622b35b : 00000243`b7bee410 00000000`00000010 0000009c`c7dfb240 00000000`00000000 : PathOfExileSteam+0xd0d2a6
0000009c`c7dfaf90 00007ff7`7625c329 : 00000243`b7bee410 00000000`000009b8 0000009c`c7dfb210 00000000`ffffffff : PathOfExileSteam+0xd0b35b
0000009c`c7dfb170 00007ff7`762a4e66 : 00000243`e1b69e58 0000009c`c7dfb2e0 0000009c`c7dfb520 00000243`b7bee410 : PathOfExileSteam+0xd3c329
0000009c`c7dfb1e0 00007ff7`762a620d : 0000009c`c7dfb520 0000009c`c7dfb650 0000009c`00000004 0000009c`c7dfb5a8 : PathOfExileSteam+0xd84e66
0000009c`c7dfb500 00007ff7`762a6327 : 00000243`e1b69e50 0000009c`c7dfb9e0 ac2c8760`604e187e 00000000`00000000 : PathOfExileSteam+0xd8620d
0000009c`c7dfb5f0 00007ff7`762a48dd : 0000023d`87f943b8 00000243`e1b69e50 00000243`e1b69e40 00007ff7`7618086a : PathOfExileSteam+0xd86327
0000009c`c7dfb960 00007ff7`7743d478 : 0000023f`885c9fa0 0000009c`c7dfbb00 00007ff7`77b3d038 00007ff7`77873019 : PathOfExileSteam+0xd848dd
0000009c`c7dfb9c0 00007ff7`7743e006 : e481d9b6`4e56619c 00007ff7`78dcb518 00000000`00000000 00000000`00000001 : PathOfExileSteam+0x1f1d478
0000009c`c7dfba40 00007ff7`7745900f : 0000009c`c7dfbb50 57b74993`c843e8cc 00000241`898ace90 0000009c`c7dfbc20 : PathOfExileSteam+0x1f1e006
0000009c`c7dfbad0 00007ff7`7743dd5e : 00062d83`08c3d727 00000000`00000000 00000000`00000000 00000000`00000000 : PathOfExileSteam+0x1f3900f
0000009c`c7dfbb20 00007ff7`755f6158 : 00007ff7`78dcb530 00007ff7`77b3d038 00000000`00000000 00007ff7`77b3d038 : PathOfExileSteam+0x1f1dd5e
0000009c`c7dfbfd0 00007ff7`75ed8d86 : 00000243`8bbcb880 00007ff7`78dcb530 0000009c`c7dfc180 00007ff7`77b3d038 : PathOfExileSteam+0xd6158
0000009c`c7dfc080 00007ff7`75ed7dba : 00062d83`08c4be01 00062d83`00000000 00062d83`00000000 00000000`00000000 : PathOfExileSteam+0x9b8d86
0000009c`c7dfc290 00007ff7`75ed432e : c04f5629`80047cfd c04f5629`80047cfd 00000243`b2735010 00000243`c0c069d8 : PathOfExileSteam+0x9b7dba
0000009c`c7dfc380 00007ff7`76f5a9d3 : c04f5629`80047cfd c04f5629`80047cfd 0000009c`c7dfc530 00000000`0011970c : PathOfExileSteam+0x9b432e
0000009c`c7dfc430 00007ff7`76f75b23 : 00000000`00000000 00000000`00000001 00000244`04cc9010 00000243`b7a53e28 : PathOfExileSteam+0x1a3a9d3
0000009c`c7dfcfc0 00007ff7`76f9165b : 0000009c`c7dfe020 00062d83`00000000 00062d83`08c13be2 00062d83`08c13c29 : PathOfExileSteam+0x1a55b23
0000009c`c7dfdbd0 00007ff7`76ff0765 : 00000243`b7a52218 00000243`bfa63e10 0000009c`c7dfe020 00000243`b7a53e28 : PathOfExileSteam+0x1a7165b
0000009c`c7dfe000 00007ff7`76ff08e4 : 00000243`bfa63e10 0000009c`c7dfe310 00000000`00000007 00000000`00000000 : PathOfExileSteam+0x1ad0765
0000009c`c7dfe040 00007ff7`76f8d45f : 00000243`b7a53e38 00000243`bfa63e10 0000009c`c7df02b5 00000000`00000007 : PathOfExileSteam+0x1ad08e4
0000009c`c7dfe210 00007ff7`76164e35 : 00000243`8a133c20 00000000`00000d70 0000009c`c7dfe4b0 00000000`00000001 : PathOfExileSteam+0x1a6d45f
0000009c`c7dfe3b0 00007ff7`7616433f : 00000243`8a133c20 00000000`1a88ab62 00000000`00000007 00000000`00000001 : PathOfExileSteam+0xc44e35
0000009c`c7dfe680 00007ff7`766b6847 : 00000000`00000000 00000243`a098c140 00000243`89c00400 0000009c`c7dfe770 : PathOfExileSteam+0xc4433f
0000009c`c7dfe720 00007ff7`76680c1f : 00000243`8861a8c0 00000243`8861a8d0 00000000`1a88ab62 00000000`00000007 : PathOfExileSteam+0x1196847
0000009c`c7dfe790 00007ff7`7675c0be : 00007ff7`78f01de8 0000009c`c7dfe8f0 00000000`00000000 00000000`1a88ab62 : PathOfExileSteam+0x1160c1f
0000009c`c7dfe7c0 00007ff7`762a0b8b : 00000243`8f000040 0000040c`7aa6c223 00000243`8f500040 00007ff7`78dcb110 : PathOfExileSteam+0x123c0be
0000009c`c7dfe7f0 00007ff7`7672da3b : 00007ff7`78dcb110 00000243`89600360 00000244`04cc9010 0000009c`c7dff430 : PathOfExileSteam+0xd80b8b
0000009c`c7dff330 00007ff7`762984f5 : 0000009c`c7dff3f0 40c7c7ce`b9884c6a 00000243`89d00040 0000009c`c7dff430 : PathOfExileSteam+0x120da3b
0000009c`c7dff4d0 00007ff7`756030b0 : 0000040c`7aa6bd03 00000000`00000000 0000040c`7aa6bd04 0000040c`7aa688eb : PathOfExileSteam+0xd784f5
0000009c`c7dff5c0 00007ff7`756031f7 : 0000009c`c7dff610 00007ff7`75520000 00007ff7`00000002 00000243`88302a40 : PathOfExileSteam+0xe30b0
0000009c`c7dff5f0 00007ff7`75603400 : 00007ff7`75520000 00000000`00000000 00000000`00000000 00000000`00000007 : PathOfExileSteam+0xe31f7
0000009c`c7dff720 00007ff7`756034d9 : 00007ff7`75520000 00007ff7`75520000 00000000`00000000 00000000`00000000 : PathOfExileSteam+0xe3400
0000009c`c7dff750 00007ff7`7781b97a : 00000000`0000000a 00007ff7`7781b9f1 00000000`00460044 0000023b`84f20000 : PathOfExileSteam+0xe34d9
0000009c`c7dff7b0 00007ff8`95aa259d : 00000000`00000000 00000000`00000000 00000000`00000000 00007ff8`52f10000 : PathOfExileSteam+0x22fb97a
0000009c`c7dff7f0 00007ff8`96c6af38 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x1d
0000009c`c7dff820 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x28


STACK_COMMAND: ~0s; .ecxr ; kb

SYMBOL_NAME: pathofexilesteam+2346c17

MODULE_NAME: PathOfExileSteam

IMAGE_NAME: PathOfExileSteam.exe

FAILURE_BUCKET_ID: CPP_EXCEPTION_e06d7363_PathOfExileSteam.exe!Unknown

OS_VERSION: 10.0.22621.1

BUILDLAB_STR: ni_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {ff2f8159-6499-1cf7-d883-047c9c85182f}

Followup: MachineOwner
---------

getting the same error.

Faulting application name: PathOfExileSteam.exe, version: 0.0.0.0, time stamp: 0x67a1919d
Faulting module name: KERNELBASE.dll, version: 10.0.19041.5369, time stamp: 0xc3ec0adc
Exception code: 0xe0000001
Fault offset: 0x000000000003b699
Faulting process id: 0x2a5c
Faulting application start time: 0x01db777bd08e9512
Faulting application path: E:\Stream\steamapps\common\Path of Exile 2\PathOfExileSteam.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: 570b5cc0-dda5-4d8c-94e4-7e568bf54df3
Faulting package full name:
Faulting package-relative application ID:

haven posted on here before about the error, not sure they know how to fix it, from what i have read its from poorly written code.
KERNELBASE.dll is not corrupted on my PC, run lots of different scans in DISM/sfc/scannow its fine, re-register/de-register DLL file and lots of other things
and cant find any error with my PC.
and only crashes PC from this game, hope they fix it soon.

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