Ошибка при покупке внутреигровых предметов

При покупке Набора брони на запуске Пое2 транзакция зависла и было купленно 3 набора вместо 1го,возможно ли откатить 2 набора и вернуть внутреигровую валюту?

я уже писал на почту меня отправили на форум

Hi there,

Thank you for the message and I am sorry to hear about this issue. Unfortunately we are not currently offering email Technical Support, due to limited staff resources. We apologise for any inconvenience this may cause.

The development team have provided the following resource to help with troubleshooting technical issues: https://www.pathofexile.com/forum/view-thread/3072628

We also recommend checking out the Known Issues thread to see if the issue you are experiencing is listed here: https://www.pathofexile.com/forum/view-thread/1733474

Otherwise, please post your issue in the Technical Support subforum and include as much information as you can. You can find this subforum here: https://www.pathofexile.com/forum/view-forum/support

Alternatively, if you believe you are experiencing a bug, you can post in the Bug Reports forum here: https://www.pathofexile.com/forum/view-forum/bug-reports

Kind regards,
Chris


вот что мне ответиили