support team is useless

The support team is a joke,
I explain my problem and they delete the message. They give me the link.
I write there and this time they send me the forum link.
What exactly do you do??

I want a solution, if I can't enter the game for 4 hours because of your mistake, I want an explanation, a price, an answer,
I'm waiting for my problem to be fixed for 4 hours!!!!

My crystal ball is cloudy and can not see anything about your "problem", perhaps it might help if you explain exactly what the issue is?

The game got stuck while teleporting to the trial of chaos map.
I completely closed the game and opened it but it keeps happening,
after selecting my character on the character screen and clicking on it, the screen gets stuck and it doesn't enter the game.
I wrote here 10 times for 4 hours, they either moved it somewhere else or deleted it.
They gave me an e-mail address as the last message, I explained it by putting a photo there.
They gave me the link to the answers again on the forum.
I wrote to the forum and they gave me an e-mail again, are you kidding me, enough is enough

I had 2 grams of enthusiasm to play, it completely ended.
ggg continues its disgrace.

In addition, the game runs at 20 fps on ps5 pro.
If anyone is telling.
Those who cannot solve the problem of stuck loading will do this, pehhh

finally entered the game.
but the chaos I made has disappeared, I put the materials at the boss door and they have also disappeared.
kudos to you ggg
good thing we have LE and DİABLO 4, otherwise nothing will come from you with this service, this justice, this interest

I am translating the message with translate, if there is any misunderstanding, please excuse me.

As you know, there is no Turkish language or support!!!!