Frequent unexpected disconnects
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I keep having these disconnects, where enemies will stay in place but I'll still be able to hit them for no damage, then after a few seconds of this, I'm disconnected back to the log-in screen with the message "an unexpected disconnection occurred." I'm trying to make my way through the prison in act 1 right now, but I can never make it all the way through before getting disconnected. I'm not having this problem with any other games or programs that I know of. Here's my results from winMTR:
|------------------------------------------------------------------------------------------| | WinMTR statistics | | Host - % | Sent | Recv | Best | Avrg | Wrst | Last | |------------------------------------------------|------|------|------|------|------|------| | dslrouter.westell.com - 0 | 138 | 138 | 0 | 0 | 1 | 0 | | 10.4.51.1 - 0 | 138 | 138 | 31 | 36 | 194 | 32 | | P0-3-1-2.BLTMMD-LCR-22.verizon-gni.net - 0 | 138 | 138 | 32 | 38 | 204 | 35 | | ae20-0.PHIL-BB-RTR2.verizon-gni.net - 0 | 138 | 138 | 34 | 47 | 169 | 36 | | 0.xe-2-1-0.BR2.IAD8.ALTER.NET - 8 | 106 | 98 | 39 | 44 | 219 | 40 | | ae17.edge1.washingtondc12.level3.net - 4 | 122 | 118 | 0 | 68 | 161 | 65 | |vl-3504-ve-118.ebr1.Washington12.Level3.net - 0 | 138 | 138 | 64 | 70 | 215 | 76 | | ae-8-8.ebr1.Washington1.Level3.net - 0 | 138 | 138 | 62 | 68 | 152 | 67 | | ae-91-91.csw4.Washington1.Level3.net - 0 | 138 | 138 | 62 | 69 | 212 | 66 | | ae-4-90.edge3.Washington4.Level3.net - 2 | 130 | 128 | 64 | 71 | 167 | 70 | |SOFTLAYER-T.edge3.Washington4.Level3.net - 0 | 138 | 138 | 41 | 52 | 172 | 42 | | ae0.bbr01.tl01.atl01.networklayer.com - 22 | 76 | 60 | 68 | 71 | 88 | 68 | | ae13.bbr02.eq01.dal03.networklayer.com - 0 | 138 | 138 | 81 | 88 | 230 | 81 | | ae1.dar01.sr01.dal01.networklayer.com - 0 | 138 | 138 | 76 | 83 | 164 | 79 | | po1.fcr05.sr06.dal01.networklayer.com - 0 | 138 | 138 | 76 | 79 | 131 | 77 | |173.192.25.23-static.reverse.softlayer.com - 0 | 138 | 138 | 77 | 83 | 164 | 79 | |________________________________________________|______|______|______|______|______|______| WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider |
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When you go back to the instance is it reset, or can you continue where you left off?
also, have you tried running with your antivirus and firewall disabled to see if it makes a difference? Anything that could be interfering with the network packets.. K9 Web Protection, etc. Also, does it randomly disconnect while inside of the instance, or only when changing zones? |
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The instance is not reset. I tried turning Windows firewall off, but I got the same problem. The disconnects happen while inside the instance.
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was the winmtr trace running/capturing when the disconnect happened?
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That one was captured without the game running. The following was started, then POE started, then after about 15-20 minutes POE disconnected and I stopped it.
|------------------------------------------------------------------------------------------| | WinMTR statistics | | Host - % | Sent | Recv | Best | Avrg | Wrst | Last | |------------------------------------------------|------|------|------|------|------|------| | dslrouter.westell.com - 0 | 1110 | 1110 | 0 | 0 | 2 | 0 | | Destination host unreachable. - 2 | 1108 | 1092 | 30 | 32 | 126 | 32 | | Destination host unreachable. - 2 | 1109 | 1092 | 32 | 35 | 63 | 34 | | Destination host unreachable. - 2 | 1110 | 1094 | 34 | 48 | 159 | 35 | | Destination host unreachable. - 9 | 885 | 811 | 0 | 40 | 79 | 57 | | Destination host unreachable. - 12 | 803 | 708 | 0 | 67 | 188 | 68 | | Destination host unreachable. - 2 | 1106 | 1090 | 62 | 67 | 114 | 69 | | Destination host unreachable. - 2 | 1109 | 1093 | 61 | 66 | 91 | 66 | | Destination host unreachable. - 2 | 1107 | 1090 | 63 | 67 | 91 | 69 | | Destination host unreachable. - 7 | 948 | 891 | 0 | 69 | 166 | 69 | | Destination host unreachable. - 2 | 1109 | 1093 | 40 | 44 | 119 | 41 | | Destination host unreachable. - 9 | 893 | 821 | 62 | 64 | 182 | 63 | | Destination host unreachable. - 2 | 1105 | 1087 | 78 | 81 | 137 | 80 | | Destination host unreachable. - 2 | 1109 | 1093 | 75 | 77 | 115 | 77 | | Destination host unreachable. - 2 | 1108 | 1092 | 75 | 78 | 232 | 77 | | Destination host unreachable. - 2 | 1109 | 1093 | 75 | 77 | 161 | 77 | |________________________________________________|______|______|______|______|______|______| WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider |
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Wireless connection?
Ah, the old disconnects because it's an online game issue. I wish they would bloody release it without the tedious online element. Two more months of using a wireless connection for me, causes no end of disconnects. My ping often goes over 1500, it's fine during different parts of the day. Brilliant game, but not for us with poor internet connections. |
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Actually, I'm on a wired connection.
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Hey there,
@ArtiMo22 Are you constantly disconnected after a set amount of time? (15-20 minutes). Are these disconnections happening on a regular instance/enemy/character? Do you share this connection with other users? (Public network, family network, etc). Could you try running a PingPlotter trace to your preferred gateway while connecting to Path of Exile? @gards We would be happy to diagnose any connectivity issues you are having. Feel free to post a new thread regarding this issue. Be sure to mention any details you feel would be relevant and helpful for us to process. Note: If you are having consistently recognizable latency drops during certain times of the day, this is very likely to be an ISP issue, but we'd still be happy to help diagnose it to be certain. Need Support? support@grindinggear.com.
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After further review, it seems I am having similar issues with other games. If the problem is with my ISP, how do I fix it?
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" contact your ISP and provide the traces for them to reference and figure out what's wrong on their end. |
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