Again - EU servers are lagging as hell

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misticx написал:

Just to mention that im not new in this game, im playing PoE since the closed beta, ages ago.

You could be onto something... I have been playing this game since beta as well. I have been checking some of the accounts people are using who posted in this thread. Pretty much everyone has been playing this game for years now.

Maybe it's somehow related to our accounts, I can imagine older accounts being grouped up on older database-servers. I have a few friends in the same city that started playing years later than me. None of them seems to experience my issues. I was starting to think the problem was related locally, I tried everything in my knowledge to locate the issue (routing loops, ipv6, dns, vpn... you name it.) I was blaming my ISP for a while since my friends who don't experience the issues also use a different ISP. Eventually I found this topic and realized that I wasn't going crazy... loads of people have the same issues.

I doubt it's anything related to accounts or GGG. I have not problems with any servers not served by Zayo. Only those where I go to NYC because of Zayo/NetworkLayer is problematic. London works fine for me, but some instance are still created in Frankfort and 150ms in steplock is awful.

I directly contacted Zayo in hope to get their attention on this problem as it is not limited to one ISP or country. Hope they read my email, but if the problem is that there are NO interconnection between Zayo and NetworkLayer in Europe at all (which would explain why we go to NYC for that), it could take months before they get this right.

The quickest solution would be that our ISP stop using Zayo and fallback to Cogent which have the right interconnection, but mine don't seems to like the idea...

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acillatem написал:

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PsyYak написал:

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Mephos написал:

yeah keep posting meaningless shit. that really helps them to figure out the problem. how about posting your provider, your connection, your location etc.

Can't you use your logic and understand it has NOTHING with anyone ISP / location / connection ?

I wouldn't response to people that saying I am lying, hiding something or don't give a damn. Maybe your attitude leads to GGG not responding.

My attitude was just fine when I've posted this to the first time.
My attitude was just fine when I mailed and PM'd it to GGG support.
If you provide a service and your service have problem, you can't allow yourself to ignore your customers ( like GGG does ).


To those who think its related to your ISP, its not.
People from all over europe having the same problem.


Different countries, different cities, different ISP, different routers, different PC's specs, different builds and even different time their account was created.
The only common thing in this situation is GGG and the companies they hire to handle the traffic into their servers.

Like I said before, they won't acknowledge it here ( they could done so days ago but decided to ignore all of us again and again and again ), acting like its everyone else problem and running some MTX sales on the weekend only show their true face, greed.


You can say w/e you want, I really don't give a damn anymore, the only sad part that I did helped GGG with buying their packs and support them but guessing GGG isn't so different then the hungry gold digger aka Blizzard, but at least Blizzard replay to their community.

Great news, Zayo have not only read my email, but also investigated and started the resolution.

Here the follow-up I get:

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From: Zayo IP NCC <ipncc@zayo.com>
Date: Tue, Apr 11, 2017 at 12:01 PM
Subject: TTN-0001645456 Softlayer routing issue - UK routes in US
To: NOC - SoftLayer <noc@softlayer.com>

Dear Mr. [...],
Your end customer's reported an issue regarding 37.58.117.146 . That ip block is a UK ip and is being advertised in the US. We have couple things we can do to get this resolve. You do have circuits in UK but no BGP peering. However, static routing would work. Or you can just stop advertising that ip block in the US.

[Technical part about configuration that SoftLayer should copy/paste]

Sample traceroute from your end customer is attached below.
Regards,[...]

Kudos to Zayo who really seems to care about their end customers and not just tell them to fuck-off like our ISPs! And this does perfectly explain why we get the 130ms+ from US bounce.

To everyone who just bashed on Level3 providers here and on Reddit, it seems you did not tried to warn the right person about the problem before bashing, which is really shameful.

Hopefully SL will fix their config fast. But they also seems to be good guys so it should be alright.

wow that explains alot. This could also mean we could try to fix this client side with static routes while they fix it on their side.

nice work mister bejarid!

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SoulMasher написал:

nice work mister bejarid!

I would thanks Bing for giving me the mail address I was looking for as the first answer to "Zayo support", and also Reddit because they must have acted so quiclky because I added "you are starting to take the blame for it on Reddit" in the mail which probably make it top priority.

Kappa

Please fix this. :(

+1
Same here..

I am here "trying" to craft, not going that well :D

Can't even select Frankfurt or Paris anymore they just show up as "?" in the list.

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martenkarlsson90 написал:

Can't even select Frankfurt or Paris anymore they just show up as "?" in the list.

Same. I searched for static routes... no idea... I hope they will fix it fast. It is nearly unplayable.