Support Email Response Delays

I am still waiting for my issue to be resolved from December 4th..... unacceptable and a terrible slap in the face to a long time supporter.

I don't have acess to my main account.
Still waiting for some reply.
Already answered all the question support asked.
Not having any acess to the account is one of the worst stuff to happen, but i'm still waiting to be resolved since 20 of may 2025.