Customer Support Update
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Love the transparency and honesty. Amazing. Keep up the great work. I'm in America an totally wish I could be there instead so I could work with the support team. Wish you all the best. Love this game and company!
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" Upgrade your PC. Poe2 runs really smooth for me, even better than Poe1. If you're on console then make better choices next time and switch to PC |
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Sending another email moves you to the back of the queue? I sent an email in December about being charged four times for something I didn't purchase, and when I got a response fairly quickly asking for transaction information I responded immediately with the requested details. So when I got no response after that it was because I was sent to the back of the queue? I still haven't got a refund for the $200 that was charged to me.
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I still have a request that was initially submitted on December 12th, received its first response from GGG support on December 25th, sent my reply promptly on the 25th, and am still waiting for a follow-up.
I understand that GGG's quite busy, and I don't envy their position, but I wish I could receive an estimated timeline on how much longer I'll need to wait. |
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Thank you.
You care for your player base, and it shows. |
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Damn.
I posted an email reply just a few days ago because I’ve been dealing with an order issue and hadn’t received an update email in over three weeks. -_- Guess I got to wait a little longer. 🙃 |
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No US based peeps?
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Hope you can find enough people for the job, it's kind of sad you can't hire outside of New Zealand.
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I'm willing to move to NZ
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Those numbers don't bring me comfort on the support ticket I sent on November 22nd which I am still waiting on. I still love y'all, and I appreciate your work but where are you dudes at? Must not be answering in a first come first served basis or something?
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