Customer Support Update

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ozram#3086 написал:

YO whaddup GGG. any results yet?

or is there a gggrepresentative@tencent.com or something we can mail to?

your fantastic "management" feeling like posting some sort of another "amazing" and "totally honest" customer update on this major incident?

Like WE ARE LITERALLY APPROACHING HALF A YEAR NOW:
Just in case you lads missed that sort of absolutely INSANE time-frame.

NO JOKE

There MUST be some law against this in New Zealand, just that if anyone can find it..

Starting to give class action vibes...

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ozram#3086 написал:

YO whaddup GGG. any results yet?

or is there a gggrepresentative@tencent.com or something we can mail to?

your fantastic "management" feeling like posting some sort of another "amazing" and "totally honest" customer update on this major incident?

Like WE ARE LITERALLY APPROACHING HALF A YEAR NOW:
Just in case you lads missed that sort of absolutely INSANE time-frame.

NO JOKE

Hej there, empathising with you and your frustration.

Theres available email to Tencent (Sixjoy) at compliance@tencent.com

Source

Those of you on Steam, I encourage you to leave a “not recommeded” review until GGG can prove to us they care about and are prioritizing customer support.

Yep and I cant even play my game anymore ever since I requested to have my steam account switched to my new email which in turn broke my game and says my account doesn't have POE2 access even though I played 55 hours of POE2 under my other email.

To switch my email account, support resolved it within 24 hours and now going 4 days with pure silence after it broke and I cant play anymore. Searching the forums it appears that is a known issue and I wish support would have told me this risk could happen rather than changing it, breaking my game, and then go silent as I sit here and stare at a game client that doesn't work since it appears my steam license did not transfer over to my new email, and what a joke.

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djinnsdeadbaby#5000 написал:

Those of you on Steam, I encourage you to leave a “not recommeded” review until GGG can prove to us they care about and are prioritizing customer support.

I wouldn't recommend doing this...











...without mentioning their standing policy of not offering Technical Support. No matter how many thousands of euros you've spent on their one game over the years. Be a shame to miss out on a golden opportunity, y'know what I mean? 😃

The lack of communication is very disrespectful and a huge slap in the face to so many people. My issue from Dec 4th is still unresolved and there are so many other people that have been waiting just as long, if not more.

Losing the trust of your consumer and player base is not the way to a successful future.

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xionlee#2414 написал:

The lack of communication is very disrespectful and a huge slap in the face to so many people. My issue from Dec 4th is still unresolved and there are so many other people that have been waiting just as long, if not more.

Losing the trust of your consumer and player base is not the way to a successful future.

Ah, dont worry, its just a matter of time until GGG turns the switch off on path of exile 1.

For all they ppl outside there waiting since months now (december in my case),

did you know you can now create a special mail adresse to contact them?

https://www.pathofexile.com/support



Doing it Ingame and then Paste that Code Inside there Webseite generates a Mail Adresse Like this



If you have the Problem like Me, not be able to login cause account is locked,dont worry they got you covered as well.

Pressing the "I Cant Create a Code" gives you then all the magic words you wanted to read/hear

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Please note that without a verification code your ticket will take longer to resolve.

If you're experiencing problems with the game, website, payments, microtransactions or your account please email us at support@grindinggear.com

Fck It GGG for Real

Cool, but NOT on console. So...