GGG doesnt respond ?
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GGG does have great response, but they aren't going to respond to you until the investigation is completed (as was already said). Their investigations are thorough and take a lot of time to complete. It also depends on how much load that team is under.
They also didn't "scam" 200USD from you. all you can do is wait for the investigation to complete and hope that you didn't do anything wrong. Posting more about it does NOT help you case (and can sometimes hurt it). Really the best thing to do is to just be quiet and patient. Let them complete their investigation without bugging them, spamming them, or talking badly about them (on forums or otherwise). If you are innocent, the investigations team will find that to be the case and you'll be unbanned. If you aren't innocent (and only you know that right now) then they'll probably find that as well and you WON'T be unbanned. There is absolutely nothing anyone except the investigations team can do for you, and they aren't going to respond to this post (or any others). They only respond through email once the investigation is completed. so just wait for them to respond. Good luck. |
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Thx drakier to have answer to 9 issues this morning in 20 min between 07h32 and 07h54
You are right, i have no patience and many time i should avoid talking , i pay for it eveyday but that the way i am... I 'll just send a feedback when this issue will be finished. I hope i'll have a gift for all this trouble. Maybe the 6 stash offer last week end :-) I wish you all a good week full of great loot Kind regards The man who have a short fuse .... Последняя редакция: gggaccountlocked#0327. Время: 12 мая 2014 г., 09:11:18
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As promised, i bring you latest news about my issue.
These morning after 7 days of black out from ggg , i have a more accurate answer... I am permanantly ban without any clear information (for my main account, my son account and my mule): [Removed by Support] Now you know that you can play legit, be generous with ggg since the beginning and be banned like dirt. Последняя редакция: Dan_GGG#0000. Время: 15 мая 2014 г., 02:22:20
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Obviously they have evidence that you or your son was doing something against the rules or they would have lifted the ban. Just because you donate money doesn't give you special privileges to break the terms of use. I'm sure a lot of botters / rmters give money thinking it will help them when they get caught.
Guild Leader The Amazon Basin <BASIN>
Play Nice and Show Some Class www.theamazonbasin.com |
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I am the only guy who knows that i am not a boter / botter.
For your information , i am poor IG, i don't have hundred of ex , mirror or valuable items like crown of eyes or soul taker etc ... I guess that if you bot it is to make currency fast. I play since since 18 month and i have 40 ex + and 3 or 4 items that have some value. GGG deliver a service and is judge and judged (easy way) , so i can't defend myself. I have just open an issue on paypal side on my bought packs even if i guess it will be difficult because paypal claims are base on goods delivery, it doesn't suit for digital right of user. In the other side i have already open an action on "50 millions de consommateurs" french association and "Que choisir" magazine and association that have both confirm me that in France it is illegal not refund the end user custumer in case they decide to stop deliver a service not limited in time (the only exception is in case of bankrupt business). The fact that a compagny is not based in france and have is own cluf (or term of usage) doesn't allow to bypass or break the french law. So i hope it is true and we will try to group our action in order to be refunded and above all make sure that all french gamers knows their rights. It seems that there are a lot of abuse for the badly named free to play game and it seems really usefull to fight against dishonest compagny. |
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So in France, if you donate money to a cancer charity, and then you get cancer, are you entitled to your donation back? Somehow I think the French laws don't entitle people to get voluntary donations refunded.
Why does your in game wealth prove you did nothing illegal? If that was proof of anything, the only thing it could possibly prove is you sold all your in game wealth for real money. Guild Leader The Amazon Basin <BASIN>
Play Nice and Show Some Class www.theamazonbasin.com |
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Mistakes happen but so far it doesn't look good for you. You can't get your money back either, you payed for something & you got it. You got taken away your access to it because of your own actions & not because GGG felt like it.
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to mark1030 it wasn't a dotation it was an order for a digital service without any limitation of time, a service that i can not use anymore because GGG has close a service supposed to be free. It makes a big difference.
I don't even know if it is possible to make donation through paypal. Maybe it is possible to use it also this way. For the last point you are totally right , i haven't thing about this type of cheat. I see that you can buy almost everything in POE with real money, so it must be possible to sale also. I understand know how some famous streamers have always a soul taker during the first week of new leagues. (It can happen 1 one time, 2 times is a miracle, 3 times should be a ban). lolibusxd you should read carefully what i have wrote, i don't have made a donation , i don't have bought a XXX number of points for MTX usable only during XXX weeks or month. I have bought digital packs which contain somes goods (received and all is fine) and points associate to a free service (the game in free2play). GGG has decided : 1) to close my account and my son account for this free service(fine and legal from POE term of use and french point of view in case there are no paiment linked) 2) to close my account and my son account for this free service and to close my access to my digital service (packs) associate, without refunding the custumer. This decision has been validated without an independant 3rd party and by linking a supposed free to play service and a paid digital service. (from poe term of use fine, in term of french law about free service and digital sales it creates an unclear situation because it mixes deliberately 2 products which refers to two differents law texts) To be honest i was not knowing this 3 days ago, it has been confirm to be me by "Que choisir" association lawyers that have already wins similar case and suggest me to first group french similar situations\cases. Regards Christophe Последняя редакция: gggaccountlocked#0327. Время: 14 мая 2014 г., 14:22:29
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Don't waste your money on lawyers. They can't win.
GGG has pretty well covered themselves with their terms of use. You purchased a "supporter pack" which contains various things depending on the points you purchased. the main sticking point however is that you don't OWN the account or anything associated with it. It is merely on lease to you until GGG decides to revoke that access.. which they can do at any time for any reason. It is unfortunate that your ban was not reversed. It is also unfortunate because the GGG account investigation is very thorough and they were able to find sufficient evidence that you broke their terms of service.. which easily allow them to revoke all access to your account (and they don't have to refund any money). It's part of what you agreed to in the Terms of Service when you created the account. They can use that evidence in court (if it ever went that far) to prove that you were in breach of the contract you signed (agreed to). So again, I'm sorry that the decision did not go in your favor. Only you know for sure what really happened (and GGG on their account investigation). I don't even attempt to side one way or the other because I have seen plenty of both innocent and not innocent (both claim innocence until the bitter end). I've seen plenty of people who had account locks/bans which were later reversed because they were mistakenly caught. I've seen just as many who claim they are innocent only later to be truthful and admit their guilt (or admit guilt on a different forum). Don't waste your money on a lawyer. It won't do any good. GGG is well covered for situations just like this one. I hope you the best of luck. |
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Hi Drakier,
I will not waste my money. It is a none lucrative association which is really efficient. It is totally free, it make them a lot of advertising on their assiocate magazine and service subscription. (must be read and followed by 1/4 of french family) For your information , even Blizzard had be forced to refund more than 400 french gamers which wasn't able to connect during the first days of the game launch and who have asked to be refunded. In blizzard term of use, you can not be refunded for this , in french law yes. I hope than GGG lawyers are better than they. A lot of term of use present on contrat or CLUF (whatever the origin of the contract) are illegal on france. Even on my employement contract that i've signed , there are clauses that are not legally applicable in case of breach of contract. It has made a such bad advice on blizzard that they have prefered to refund than having to pay a second penality. I agree than the issue was totally different and blizzard at also a team at Versailles, so it was probably easier to make them pay, but if "Que choisir" says that they can go through proper judicial procedures, it is fine for me. I have nothing to loose (time , money) and to be honest to be refunded is not the most important, it is a matter of principle. Regards Christophe Последняя редакция: gggaccountlocked#0327. Время: 14 мая 2014 г., 17:26:16
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