Customer Support Update

The honesty is appreciated. I put in a ticket and it took a VERY long time to get an answer. Though this certainly helps put into context just how absurdly busy the lot of them were. I knew they were busy, but yeah.

Though I was kinda laughing at the responses I got. Copypasta "No, go away" paragraph after saying thank you despite a negative outcome for me lol

I wrote to support on December 9, but my problem is still not solved =)

Hope you guys keep perspective in these kinda trying times. You folks have always done a great job supporting the game and are doing your best. Support resources always lag behind the rest so I can imagine the situation you guys are in.

Sending energy. Stay positive.

Thank you for your efforts and dedication

I would like to know if the official Nexon Card can provide a recharge record email and the specific time. In this case, it's because of the error I encountered while recharging on your official website. Can this issue be resolved? Otherwise, how else do you expect me to prove it?

I do not mind waiting as long as it is transparently communicated that you guys do your best based on the workload you got. Thanks again for your honesty in telling us. Great Job

I hope that GGG is telling the truth and that someday they will reply to my email.

I wonder just how many of those tickets are demanding refunds.

Thank you for your efforts!

I appreciate the update an sympathize with the challenges GGG is facing. However, to not have a customer facing ticketing system is ridiculous, especially for a tech company.

Emails are sent off into oblivion without so much as a receipt confirmation. Fixing this should be top priority.