Customer Support Update
|
I am a new player of POE2 and only joined this big family on December 29th. After spending 30 dollars, I thought I could enjoy the game well. On January 14th, the network at home suddenly became unstable. After logging back in to the game, I found that my account was locked due to remote login. Then I searched for the verification code in my email and searched through my mailbox, including the spam folder, but could not see the verification code.
I then wrote an email to you, and it has been 9 days now, but there has been no change and I haven't seen you fix the issue of not receiving verification codes. Although I am not a professional, I think email verification is an easy task for you, right? If there are professional staff here, please take a closer look at my question. I haven't been able to play games for 8 days now, Can you understand this feeling. My email address [Removed by Support] Waiting for your senior staff to handle. Последняя редакция: chriesmax#2356. Время: 22 янв. 2025 г., 9:13:54
|
|
|
why are Our accounts locked and Why are you not sending out unlock code emails.. Seems like a easy thing to fix on your side..
|
|
|
No problem at all! You guys keep up the good work 💯🤘
|
|
" Yes, guys, go ahead and ban accounts, ignore emails for weeks, and don't fix any issues with technical support! Everything's perfect! We're enduring it! |
|
|
Give us the poe 1 news we so dreadfully want and all is forgiven!
|
|
|
Don't sweat it. This was unpresedented :3
|
|
|
Appreciate the update
“He who fights for nothing, dies for nothing”
|
|
|
No reply yet. Last one of my main issue was 18th december 2024.
Masterpiece of 3.16 lore "A mysterious figure appears out of nowhere, trying to escape from something you can't see. She hands you a rusty-looking device called the Blood Crucible and urges you to implant it into your body." Only usable with Ethanol Flasks Последняя редакция: gandhar0#5532. Время: 22 янв. 2025 г., 18:45:38
|
|
|
Thank!
"All that fancy sword swinging when all you need is one good stab."
|
|
|
This is not an update, you just told us what we already know! You are using a terrible system for support replies and instead of fixing that put out a message like this.
I sent an email about a purchase issue. Took nearly a month to get a reply. I replied in minutes, just to have my reply sent to the back of the que, why? Even in my primary email I gave my account information, including the 4 character identifier. But your reply was just to ask me for that information, like the support staff didn't even read my email just copy/pasted a template asking for that information. What a joke! The charts are showing a decline in the game, and it is easy to see why! |
|
