Customer Support Update

[Removed by Support] Waiting for your answer for my email for 40+ hours. 1 starred everywhere possible.

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Waiting for your answer for my email for 40+ hours. 1 starred everywhere possible.

Lol. I have been waiting 2 months for them to fix my issue. It takes them 2-3 weeks per reply. I am actually starting to get curious which is faster, a class action against them or a reply from them. Obviously, I am being over dramatic with the class action remark. But if they don't get their heads out their asses, then I could see someone bringing one against them. There are people locked out of their accounts, accounts that were hacked and nothing is being done for them, people with transaction issues that are being ignore, scammers being allowed to openly scam, and the list goes on.

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Valprozwan#5473 написал:

[Removed by Support] Waiting for your answer for my email for 40+ hours. 1 starred everywhere possible.

Oh, I’d love to offer words of support and say that you’ll definitely get a reply—just keep waiting. But I won’t lie. I’ve been waiting for a response for two weeks now, and I haven’t received anything. I’ve applied to so many places (I can’t mention this on the forum because my message would get deleted immediately), but trust me, companies don’t care about your effort.

They’ve simply given up on us.

I have waited around 2 weeks already since the last time they replied to my account microtransaction merging request.

I have provided all the information that was requested, but I have not received a reply since then.

The first email I sent out also took them close to 2 weeks to respond to.

I am not sure if this is the type of customer support that paying customers deserve.

Where is the official GGG post on all the locked accounts and the Fact that you have disabled the Unlock button.. Im waiting.

44 days since my initial ticket. They asked for transaction details about 20 days in and I haven't heard anything since. My issue is not complicated at all and is a very easy fix. Do they take vacations while on vacation? Did someone forget to feed the single customer service representative?

Before POE2- BEST company in the world!
Could ask something small at 3am on a Sunday, and have a useful reply in 3 mins.

Even PoE1 beta, had developed taking there time to go through route trace and fix my connection.



After PoE2- Worst evarrrrr.
Won't install on Xbox.
Spends over 5hr a day 'validating' on steam.

No help in over a month...

Ended up buying another brand new Xbox to get it to install...
Money I'd rather have put into supporter packs...


Games super fun while it works!
But... Xbox and Steam... out in the cold = face-palm sad

I said exactly this is going to happen in my previous reply on this topic . They gonna reply on my email,asking for my acc info and they wont be seen or heard from again for 2-3 weeks.

I clearly gave my acc info in first mail i sent

They answered after 49 days , asking for my acc info in order to be able to ''help''

They clearly didnt even bother to read email , its just bot reply so we can say ''you see guys,they are active and replying on our mails''

At this point this is literal disrespect towards your customers. Waiting ticket to be resolved and i am gonzo from here. Fu*k this.

Yup...my original email had all that information in it only to be asked again 20 days later and here we are a total of 44 days into it. Nicely done. It clearly demonstrates your waning desire to support your dedicated player base. I would completely understand if it was a complicated issue that needed significant time to clarify and correct. My issue...standard and easily fixable.

Do you know what the saddest part of all this is? We wait an enormous amount of time, but will GGG compensate us for it? Of course not. They’ll just release another post with apologies, and that’s it. But who will give me back the time I wasted? Why, knowing about such issues, knowing that thousands of people are waiting for refunds, account unlocks, or transfers, don’t they just instruct their support team to positively resolve all tickets?

Even if we assume that among those writing in there will be banned players or scammers, their percentage is so small compared to the majority that it’s practically negligible. Most of the people writing to you are genuine fans—people who truly loved the game. And instead of solving their problems, you spit in their faces.