Support Email Response Delays

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DoublEntendre#7891 написал:

Just to manage expectations. I have been waiting 3 weeks to receive an update.

I sent an email regarding my issue on November 25. I received a reply on November 26 from GGG. I wrote a responsible immediately the same day providing them with the transaction ID. I have yet to hear back from them since November 26, which is almost 3 weeks.

I absolutely understand and appreciate how busy it must be, however, I do feel that someone who dropped $580 for a Supporter of Wraeclast package should have a little priority when the support needed is regarding the supporter package. That's a lot of money and an unacceptably long time to wait for a small issue that I have, that can be resolved literally in 5-10 minutes.

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syni#8202 написал:

anyone get any resolution yet or timelines? still would like to enjoy the game.

I'm part of the magically locked account club, waiting for a reply for a few days now.

tried for a refund on steam since I can't access what I paid for but it was denied because too much playtime.

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Death2k44#1922 написал:

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syni#8202 написал:

anyone get any resolution yet or timelines? still would like to enjoy the game.

I'm part of the magically locked account club, waiting for a reply for a few days now.

tried for a refund on steam since I can't access what I paid for but it was denied because too much playtime.

Hoping someone who actually got their ticket resolved posts in this thread. Would at least give us some hope

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Garyeas87#1226 написал:

Honestly I'd settle for an automated email that confirmed they even got my email.