Support Email Response Delays
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Literally been 3 weeks and still waiting on support to do a simple Steam unlink. Where as any other dev would have this automated/self serviced. Pathetic
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" im still waiting for steam unlink too, I cant play because of that reason i guess its too hard to give a setting for unlinking on website | |
" Hey all, Just updating this thread to give some hope. My ticket seems to have been resolved and I was refunded. Took about 10/11 days total, so there is hope! Good luck on all of your tickets! |
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Any updates on Support delays? I've been waiting since launch day for a reply. Thanks!
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Can we at least get an answer if Support team works during the Holidays?
(Between Christmas and Newyear). So that we can at least hope for an answer during those days? (Even if there are less people working). |
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7 days and still no response.
"The situation has also been exacerbated by technical limitations. Our ticket processing system has been severely overloaded, causing some emails to not be processed correctly, which creates additional delays. We’ve now improved the capacity of our tools to process more emails, so this particular issue should be improved." How do i know if my email was even delivered and processed correctly when you announce something like that? You should at least have some bot quickly replying that email was delivered and ticket was indeed created. Most supports and services have this kind of feature |
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I haven't received response for 11 days. Do I expect a response before or after the holiday?
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" "As we wind down for the holiday season we wanted to thank you all for our most successful launch so far, we could not have done it without all of your support. A lot of our team will begin to take some much needed rest over the next few weeks but we look forward to getting back in the new year refreshed and ready for an exciting year of development in 2025. Happy Holidays, Exiles!" Love funny that they can't type the word support but don't show any support at all. You won't get any better help during the holiday, as lees people will work during the holiday. So POE for people during Christmas that has there account locked. [Removed by Support] ↑ They can remove a faul word but not help the players that are locked out. morons Последняя редакция: steffe#6995. Время: 18 дек. 2024 г., 13:51:16
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Now that I have my money back this is just comical how poor this company looks right now. Enjoy your winter break while you watch the chargebacks hit the company account.
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still waiting for a response going two weeks now. in regards to microtransactions. Any ETA for a response? Thanks, and keep up the good work!
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