Support Email Response Delays

I got one response from support - after that its been 3 weeks i keep asking for further responses with no reply they have ghosted me for more than 3 weeks from their initial response that they will look into my issue. What is going, I have been following up asking where my issue is at. Josh from GGG support where are you?

Hi.
I did wrote to support on november 21. I did get couples msg back from different guys and did everything they ask me to. change @ password and stuff like that. Since that nothing. Guys come one its been over 6 weeks... I tell them that I didnt care about my items in game just need to get back my account.
Hope you will get you sh.t togheter fast. before new season in POE 1

Kind regards.

I still have not received a link where to download the early access... I received the 2 keys for Steam etc... and it said supporters will gain access when the game comes on-line (about a month ago). The only download I see on the POE1 site is for POE1... nothing about early access download anywhere! It's been a month now the game has been out.

Just write in the Announcements that you actually dont give a crap.


Fact is - there is almost radio silence from support - the replys in the forum and from support are copy paste and some seem more like pretending to do anything - for example asking for data they have anyways.

For example when you write from your Account email they write you to tell them your characters when in fact all of them should be visible to them in the linked account with that e-mail.

And when you read their response nothing indicates that anyone even read what you wrote.


26 Days of silence btw.

Hello
I'd like to know about my Point purchase via Playstation Store 5 days ago and Im not receive any Point yet. My id LordCaimee#1372

I wonder if its either Sony or GGG having issue with, please let me know about my transaction status so I can request a refund from Sony.

Any ideas how we as costumers can force GGG to respond?
This is just unacceptable behavier.

"

OmniaVnvsEst#5926 написал:

Any ideas how we as costumers can force GGG to respond?
This is just unacceptable behavier.

Ask for your money back and spend it on something else. I bought Balatro for the chargeback and really enjoying the game.

Guyz, Any news btw ?
Still waiting for my answer from support since 23 th of december :~(

I've contacted the support (not receiving a verification code) on december 2nd, got a relatively quick answer on the 3rd december, where the support asked me about some details / infos from my account.

Answered them right after that, no response til 18th december.
There they asked me to look in the spam folder and to whitelist the support mail adress, which I already did (the basics lol)

And since then no response

Bought the EA, can't play over the holidays.

Feels bad man

support seems dead. abandoned