Support Email Response Delays

i was wondering what was taking awhile but seems like that would be a valid reason on why its taking awhile lol but im still having fun in poe2 though i am new to the game in general.

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JUMM3X1CANPER#9111 написал:

i was wondering what was taking awhile but seems like that would be a valid reason on why its taking awhile lol but im still having fun in poe2 though i am new to the game in general.

How is that a valid reason. You cant release something and then go on vaccation. Which is why most companies dont release right before they want to do that. Also most companies dont have "holiday breaks" for weeks.

Also the main reason why they are spammed with mails is their support system via mail thats probably okay for some onlineshop that sells 2 items a day but not for a game with a player-count like this ...
They probably dont even know the most common problems since they cant analyze randomly written mails - also they didnt even have a "email received" reply so ppl probably sent them thousands of extra mails since nothing happens - which is also their fault ...


They also brought it to themselves by not even avoiding mass-issues with account linking etc. beforehand.

29 Days of no support at all.

At least they seem to spam the forums with copy past answers ...


Also - hey id like to buy another supporter pack - can i pay you in 2 months? After that you can write me and ask me if id like to pay.

The account was blocked, because I played at work and at home, the account was blocked for a week, and I kept sending emails and never replying
thanks

Waiting on my Econsumer Gov complaint to get reviewed and sent to the New Zealand commerce commission. Im done with the terrible support after waiting over a month. The copy/paste responses asking for information people already have provided just adds insult to injury.

can u verify my acc becaouse i cant do that, dont have acces to my old email

Almost a month later and I just want my MTX I’ve paid for.

I sent my first email to support on the 29th of November 2024, about changing my account email. It's the 6th of January 2025 and i am still waiting for support to do a simple email change on my account. I am still unable to play EA Poe2 until they change my account email.

For me it's nearly a month now without responds to my acc mail...

Its now 31 Days im also going to file a complaint with consumer rights groups.


This is an absolute joke.