Constant "an unexpected disconnection occurred"

Hello there,

I'm having the same problems, currently the game disconnect after about 10 to 30 seconds in the game (sitting in europe, using EU gateway - other gateways are not better). WinMTR tells me the following:

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| mygateway1.ar7 - 0 | 1991 | 1991 | 0 | 0 | 19 | 1 |
| rdsl-gssn-de01.nw.mediaways.net - 1 | 1974 | 1967 | 5 | 21 | 459 | 10 |
| xmws-gssn-de01-chan-18.nw.mediaways.net - 1 | 1967 | 1958 | 6 | 26 | 432 | 8 |
| bbr01.xn01.fra01.networklayer.com - 10 | 1437 | 1295 | 10 | 26 | 438 | 16 |
| ae7.bbr02.xn01.fra01.networklayer.com - 5 | 1682 | 1602 | 11 | 33 | 381 | 22 |
| ae1.bbr01.eq01.ams02.networklayer.com - 1 | 1971 | 1963 | 18 | 34 | 442 | 21 |
| 50.97.18.239 - 1 | 1967 | 1958 | 18 | 34 | 408 | 22 |
| po2.fcr01.sr01.ams01.networklayer.com - 2 | 1913 | 1890 | 19 | 41 | 472 | 25 |
| 37.58.67.210 - 99 | 407 | 8 | 0 | 21 | 29 | 19 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

I realise there is a huge problem in the last line, but I can't interpret it properly. I'm glad for anyone who can provide a bit of help here.

Maybe this thread has gotten more attention.

I have the exact same issue as stated in many posts here already. I freeze up for about 1-2 seconds then get kicked back to the login screen. This is a real pain in the ass for doing maps and also makes it nearly impossible to play on nemesis/hardcore.

I have an i7 4770k (not overclocked)
an EVGA GTX 780 (not overclocked)
16gb (2x8gb) of Corsair Vengeance Memory (not overclocked)
and the latest stable drivers for everything I can think of

I'm convinced this has something to do with the game in it's current state. I played all through open beta with no issues and this game was great. This is some kind of bug that came out with the retail launch or the content patches thereafter. I am fairly certain it started at 1.02. Another thing is I can play for 8 hours with no issues or I can get disconnected 3-4 times in a single hour no idea what makes it vary so drastically.

My WinMTR is here:

------------------------------------------------------------------------------------------
WinMTR statistics
Host - % | Sent | Recv | Best | Avrg | Wrst | Last
------------------------------------------------|------|------|------|------|------|------
Wireless_Broadband_Router.home - 0 | 444 | 444 | 0 | 0 | 10 | 0
L100.NRFLVA-VFTTP-28.verizon-gni.net - 0 | 444 | 444 | 5 | 10 | 178 | 6
G0-3-4-6.NRFLVA-LCR-22.verizon-gni.net - 0 | 444 | 444 | 7 | 10 | 18 | 12
ae2-0.PHIL-BB-RTR2.verizon-gni.net - 0 | 444 | 444 | 15 | 26 | 125 | 20
0.xe-2-1-0.BR2.IAD8.ALTER.NET - 1 | 441 | 440 | 20 | 22 | 60 | 23
ae-20.r04.asbnva02.us.bb.gin.ntt.net - 6 | 360 | 339 | 50 | 52 | 61 | 51
ae-12.r00.asbnva02.us.bb.gin.ntt.net - 7 | 357 | 335 | 50 | 52 | 61 | 50
ae14.bbr02.eq01.wdc02.networklayer.com - 0 | 444 | 444 | 20 | 24 | 78 | 21
ae7.bbr01.eq01.wdc02.networklayer.com - 0 | 444 | 444 | 20 | 25 | 73 | 24
ae0.bbr01.tl01.atl01.networklayer.com - 1 | 429 | 425 | 53 | 55 | 107 | 54
ae13.bbr02.eq01.dal03.networklayer.com - 1 | 441 | 440 | 78 | 88 | 147 | 121
ae1.dar01.sr01.dal01.networklayer.com - 1 | 433 | 430 | 77 | 86 | 125 | 87
po1.fcr05.sr06.dal01.networklayer.com - 0 | 444 | 444 | 57 | 62 | 121 | 60
173.192.25.23-static.reverse.softlayer.com - 1 | 441 | 440 | 75 | 85 | 93 | 86
-----------------------------------------------------------------------------------------

I have another forum thread that's been going for some time about this issue that can be viewed here if anyone wants to post again in another thread hoping for more love from GGG.

That thread is here

same here about 3 or 4 an hour

Problem: Constant disconnection to login screen in <5 minutes into the game (town or map)
Status: Solved after 2 days(for now)
Solution: On the third day my ISP assigned a new IP address (I didn't do anything, perhaps the ISP noticed the lacking performance and made some changes), also no other changes were made to my PC/Network or PoE updates

Details: Experiencing constant packet loss and spiked latency to first hop IP address about every 5 minutes.

I used WinMTR to troubleshoot the problem and found out that my first hop out of my network was experiencing multiple spiked latency and about 5-10% packet loss about 5 minutes in. Since the first several hops are within the ISP, I figured it was an ISP problem and was planning on contacting them if the problem persisted. Another reason why it could be the ISP is because in reference to another game TERA, while it was not a disconnect, there was a noticeable lag which I usually do not experience in that game. I also could not stream videos without it completely stopping about every 5 minutes and this includes no buffering as well, I had to refresh the page and skip ahead. My speed is 50/25, there was no issue with bandwidth, I was getting the expected speed when tested, but consistent connectivity was the problem.

From the research that I found in those 2 days, PoE does not like packet loss especially constant packet loss which will result in a disconnect (run WinMTR of the IP address from the instance you are in and you will see that it disconnects when packet loss goes up constantly).

So for everyone that is experiencing a disconnect to login screen not crashes/freezes, observe the WinMTR and see if there is any spiked latency and sudden increase in packet loss, check which node/hostname usually the 2nd-4th is directly from ISP and they can do something about it, if it's the first one then most likely it is your router that is the problem. If it is another node further down, such as ones with "ALTER.NET" apparently from the ISP threads, they said it is most likely that node did not pay for enough bandwidth to handle the performance. A solution to that, is re-routing around that node, this can be done via ISP if they will do it for you, I used VPN during that time and it worked, and someone else mentioned paying for proxy service...

By the way, from what I have seen this is not a PoE issue related only (aside from the sensitive disconnecting), other game forums was posting similar threads, and it seems to be region specific when it occurs, if your traffic has to pass through a congested node i.e TX, FL, and CA (mostly mentioned) or a bad route in general there could be latency issues. In my case it was Dallas TX.

I'll give an update if the problem comes back.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| buffalo.setup - 0 | 1183 | 1183 | 0 | 0 | 7 | 0 |
| 10.8.70.1 - 1 | 1137 | 1133 | 9 | 149 | 4606 | 812 |
| 63.248.238.18 - 1 | 1136 | 1132 | 12 | 149 | 3513 | 812 |
| 74-81-255-202.static.prvl001.digis.net - 1 | 1140 | 1137 | 12 | 165 | 3494 | 814 |
| 66.182.72.20 - 1 | 1132 | 1127 | 12 | 155 | 3584 | 815 |
| slc-edge-11.inet.qwest.net - 1 | 1140 | 1137 | 13 | 162 | 3487 | 815 |
| dvr-brdr-02.inet.qwest.net - 1 | 1140 | 1137 | 24 | 176 | 3484 | 383 |
| den-b1-link.telia.net - 1 | 1131 | 1126 | 25 | 182 | 4212 | 675 |
|xe-0-0-0.bbr02.cf01.den01.networklayer.com - 1 | 1132 | 1127 | 25 | 173 | 4247 | 482 |
| ae7.bbr01.cs01.den01.networklayer.com - 1 | 1131 | 1126 | 27 | 179 | 4247 | 482 |
| ae12.bbr02.eq01.dal03.networklayer.com - 1 | 1131 | 1127 | 53 | 221 | 3619 | 1239 |
| ae1.dar01.sr01.dal01.networklayer.com - 1 | 1135 | 1132 | 52 | 218 | 3630 | 1194 |
| po1.fcr05.sr06.dal01.networklayer.com - 1 | 1131 | 1126 | 44 | 193 | 4275 | 845 |
|173.192.25.23-static.reverse.softlayer.com - 1 | 1137 | 1134 | 53 | 204 | 4318 | 1192 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

heres my trace does it show a problem?

I found a solution that seems to be working for me.

I have an intel i7 4770k @ stock
16gb ddr3 1600 @ stock
EVGA GTX 780 @ stock

I was running the game at the highest possible settings and it ran fine. But I thought maybe this disconnection lag was from the settings.

I lowered everything to medium and turned AA down to Trilinear Filtering and I haven't had it happen again since. I also turned off shadows. I don't know if this will work for everyone. But I guess Path of Exile on Max Settings doesn't appreciate the newest line of nvidia cards maybe. Not sure, all I know is I'm not crashing right now. It's been 3 days since my last crash.

Multiple crashes
My game was running fine 3 days ago until today all of a sudden nothing works
I could login and it freezes trying to connect to the server and then it kicks me out again. After my second try eventually my character page wouldn't even show up. It doesn't even load if i try to create a new character.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 10.1.1.1 - 4 | 106 | 102 | 0 | 26 | 2519 | 1 |
| rdl803.ba.optusnet.com.au - 80 | 29 | 6 | 32 | 35 | 42 | 42 |
| No response from host - 100 | 24 | 0 | 0 | 0 | 0 | 0 |
| rdl1-ge9-0.gw.optusnet.com.au - 67 | 33 | 11 | 32 | 36 | 48 | 48 |
| xe-5-1-0.bd11.optus.net.au - 80 | 29 | 6 | 32 | 41 | 65 | 40 |
| No response from host - 100 | 24 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 24 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 24 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 24 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 24 | 0 | 0 | 0 | 0 | 0 |
| 59.154.57.14 - 80 | 29 | 6 | 63 | 67 | 77 | 65 |
| 119.225.0.118 - 77 | 30 | 7 | 63 | 67 | 78 | 63 |
|ten-0-2-0-5.cor03.syd03.nsw.VOCUS.net.au - 80 | 29 | 6 | 63 | 67 | 75 | 70 |
| ten-0-2-0.cor02.syd03.nsw.VOCUS.net.au - 80 | 29 | 6 | 63 | 66 | 71 | 70 |
| asn56106.cor02.syd03.NSW.VOCUS.net.au - 80 | 29 | 6 | 58 | 65 | 73 | 70 |
| 119.252.184.246 - 80 | 29 | 6 | 70 | 75 | 86 | 75 |
| 119.82.146.48 - 80 | 29 | 6 | 57 | 66 | 77 | 73 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Just like most other people all other online games work fine put PoE disconnects every 1-2 minutes.
I'm using wirless

Hi i have been having this issue recently too, everything freezes and i just crash back to the login.I have been crashing within 5 minutes of a map,even in town,and each time it's really frustrating. Here are my WinMTR stats

|------------------------------------------------------------------------------------------|

| WinMTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

| DD-WRT - 6 | 525 | 496 | 1 | 2 | 81 | 2 |

| 10.110.216.1 - 10 | 648 | 585 | 5 | 10 | 49 | 22 |

| 209.148.243.45 - 10 | 644 | 580 | 8 | 17 | 68 | 20 |

| 69.63.248.205 - 8 | 628 | 580 | 5 | 12 | 43 | 16 |

| gw-softlayer.torontointernetxchange.net - 10 | 648 | 585 | 6 | 12 | 54 | 11 |

| ae2.bbr02.eq01.chi01.networklayer.com - 7 | 629 | 585 | 16 | 22 | 64 | 27 |

| ae7.bbr01.eq01.chi01.networklayer.com - 8 | 627 | 580 | 16 | 23 | 107 | 24 |

| ae20.bbr01.eq01.dal03.networklayer.com - 3 | 587 | 571 | 38 | 45 | 102 | 60 |

| ae0.dar02.sr01.dal01.networklayer.com - 9 | 639 | 585 | 36 | 41 | 88 | 42 |

| po2.fcr05.sr06.dal01.networklayer.com - 7 | 624 | 585 | 36 | 43 | 144 | 45 |

|173.192.25.23-static.reverse.softlayer.com - 9 | 642 | 585 | 38 | 43 | 81 | 44 |

|________________________________________________|______|______|______|______|______|______|

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider