Constant "an unexpected disconnection occurred"

"
Saxondragon написал:
Hello. First post, sorry it was to Tech Support.

I am using the US Server.
I had minor issues with the program crashing, then lowered by texture settings and that seemed to fix it.

However, for the last several days, I have experienced severe disconnection issues.
Every 10 to 30 minutes the game freezes or stutters, then I am kicked back to the login screen.

I have a new computer, quad core 3.6 Ghz, 8 Gigs of ram, running Windows 7 64 bit.
I enabled the pathofexile.exe as exempt through the windows firewall.

ISP is Comcast.
Note that as others have mentioned I have played many many other games and do not have an issue. The only game with which I am experiencing issues is with Path of Exile.

I downloaded and ran winMTR. I wanted to provide some comprehensive results over time, so I ran it a while. Here are the Results:
Скрытый текст
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.1 - 0 | 1851 | 1851 | 0 | 0 | 1 | 0 |
| 96.120.40.221 - 0 | 1851 | 1851 | 7 | 11 | 38 | 27 |
|te-7-7-ur01.muskegon.mi.michigan.comcast.net - 0 | 1851 | 1851 | 6 | 13 | 83 | 10 |
| 68.86.122.94 - 0 | 1851 | 1851 | 7 | 13 | 70 | 28 |
|te-0-4-0-8-ar01.pontiac.mi.michigan.comcast.net - 1 | 1840 | 1837 | 14 | 20 | 49 | 16 |
|he-4-4-0-0-cr01.350ecermak.il.ibone.comcast.net - 1 | 1840 | 1837 | 21 | 27 | 67 | 23 |
|pos-1-2-0-0-pe01.350ecermak.il.ibone.comcast.net - 0 | 1851 | 1851 | 22 | 28 | 91 | 27 |
|xe-0/0/0.bbr01.eq01.chi01.networklayer.com - 0 | 1851 | 1851 | 21 | 26 | 81 | 24 |
| ae20.bbr01.eq01.dal03.networklayer.com - 1 | 1788 | 1772 | 51 | 56 | 117 | 62 |
| ae0.dar01.sr01.dal01.networklayer.com - 0 | 1851 | 1851 | 51 | 56 | 94 | 55 |
| po1.fcr05.sr06.dal01.networklayer.com - 0 | 1851 | 1851 | 52 | 58 | 166 | 55 |
|173.192.44.22-static.reverse.softlayer.com - 0 | 1851 | 1851 | 51 | 56 | 90 | 55 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider



Thank you for your time in helping us enjoy your game.

Regards,

Saxondragon

Your WinMTR report is rather normal.

The freezes you describe sound rather unnatural.
Make an own thread and supply a DxDiag report.
Последняя редакция: Nightmare90#4217. Время: 16 нояб. 2013 г., 15:13:10
Thanks for the replies guys, I will contact my ISP.
Скрытый текст
"
Nightmare90 написал:
"
Saxondragon написал:
Hello. First post, sorry it was to Tech Support.

I am using the US Server.
I had minor issues with the program crashing, then lowered by texture settings and that seemed to fix it.

However, for the last several days, I have experienced severe disconnection issues.
Every 10 to 30 minutes the game freezes or stutters, then I am kicked back to the login screen.

I have a new computer, quad core 3.6 Ghz, 8 Gigs of ram, running Windows 7 64 bit.
I enabled the pathofexile.exe as exempt through the windows firewall.

ISP is Comcast.
Note that as others have mentioned I have played many many other games and do not have an issue. The only game with which I am experiencing issues is with Path of Exile.

I downloaded and ran winMTR. I wanted to provide some comprehensive results over time, so I ran it a while. Here are the Results:
Скрытый текст
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.1 - 0 | 1851 | 1851 | 0 | 0 | 1 | 0 |
| 96.120.40.221 - 0 | 1851 | 1851 | 7 | 11 | 38 | 27 |
|te-7-7-ur01.muskegon.mi.michigan.comcast.net - 0 | 1851 | 1851 | 6 | 13 | 83 | 10 |
| 68.86.122.94 - 0 | 1851 | 1851 | 7 | 13 | 70 | 28 |
|te-0-4-0-8-ar01.pontiac.mi.michigan.comcast.net - 1 | 1840 | 1837 | 14 | 20 | 49 | 16 |
|he-4-4-0-0-cr01.350ecermak.il.ibone.comcast.net - 1 | 1840 | 1837 | 21 | 27 | 67 | 23 |
|pos-1-2-0-0-pe01.350ecermak.il.ibone.comcast.net - 0 | 1851 | 1851 | 22 | 28 | 91 | 27 |
|xe-0/0/0.bbr01.eq01.chi01.networklayer.com - 0 | 1851 | 1851 | 21 | 26 | 81 | 24 |
| ae20.bbr01.eq01.dal03.networklayer.com - 1 | 1788 | 1772 | 51 | 56 | 117 | 62 |
| ae0.dar01.sr01.dal01.networklayer.com - 0 | 1851 | 1851 | 51 | 56 | 94 | 55 |
| po1.fcr05.sr06.dal01.networklayer.com - 0 | 1851 | 1851 | 52 | 58 | 166 | 55 |
|173.192.44.22-static.reverse.softlayer.com - 0 | 1851 | 1851 | 51 | 56 | 90 | 55 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider



Thank you for your time in helping us enjoy your game.

Regards,

Saxondragon

Your WinMTR report is rather normal.
"
Nightmare90 написал:


The freezes you describe sound rather unnatural.
Make an own thread and supply a DxDiag report.


As requested here:
http://www.pathofexile.com/forum/view-thread/622133
I'm currently in the UK and I live in a university accomodation. But I don't have any connection problem with other games, web surfing or watching streams. I don't know whether it's my problem. But I will lose connection from the server if I enter a town with some players in it ( not sure above how many players ) or level with parties and sometimes entering instances that dcs me. Can anybody spot my problem over here?

Скрытый текст
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 143.167.232.254 - 0 | 59 | 59 | 0 | 1 | 4 | 1 |
| 172.22.0.13 - 0 | 59 | 59 | 0 | 1 | 3 | 2 |
| 172.22.0.1 - 0 | 59 | 59 | 0 | 0 | 3 | 1 |
| 172.22.1.66 - 0 | 59 | 59 | 0 | 1 | 7 | 1 |
| 172.22.0.69 - 0 | 59 | 59 | 0 | 1 | 8 | 0 |
| po12.sff-d01.yhman.net.uk - 0 | 59 | 59 | 0 | 3 | 15 | 1 |
| v795.lee-c01.yhman.net.uk - 0 | 59 | 59 | 1 | 2 | 13 | 2 |
| ae5.manckh-sbr1.ja.net - 0 | 59 | 59 | 4 | 7 | 26 | 8 |
|port-channel205.car1.Manchester1.Level3.net - 0 | 59 | 59 | 4 | 33 | 206 | 6 |
| ae-4-4.ebr1.London1.Level3.net - 0 | 59 | 59 | 10 | 13 | 19 | 11 |
| ae-56-111.csw1.London1.Level3.net - 0 | 59 | 59 | 10 | 12 | 23 | 10 |
| ae-120-3506.edge4.London1.Level3.net - 0 | 59 | 59 | 10 | 13 | 33 | 12 |
| SOFTLAYER-T.edge4.London1.Level3.net - 0 | 59 | 59 | 10 | 11 | 28 | 10 |
| ae0.bbr02.eq01.ams02.networklayer.com - 0 | 59 | 59 | 17 | 19 | 28 | 20 |
| ae6.dar01.sr01.ams01.networklayer.com - 2 | 56 | 55 | 17 | 18 | 23 | 18 |
| po1.fcr01.sr01.ams01.networklayer.com - 13 | 40 | 35 | 17 | 22 | 45 | 30 |
|37.58.67.210-static.reverse.softlayer.com - 0 | 59 | 59 | 16 | 18 | 27 | 18 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
Последняя редакция: Cenaria#6881. Время: 18 нояб. 2013 г., 12:14:41
Its the European gateway crashing at the moment. Connect to USA gateway and you will stop getting the constant disconnections.
This is seriously ridiculous, I disconnect like every 30 seconds. Makes the game unplayable to me. And such a good game from my point of view.

I'm sorry to say this developers. But you just cant make this game so sensitive, when it comes to connection. I never had any problems with connection to any game. Every game runs smoothly almost all the time. Not saying you have done a bang up job with the game itself, it's great, but really ... you have to count with latency issues and packet loss. No connection will ever be perfect and packet loss does occur.

I am using wireless router, the connection itself is wired.
"
KafkaDatura написал:
Same issue here. Been playin POE without any trouble for long, and started going horribly since a few days.

Same adress, same ISP, same hardware. Not only the game desyncs every few seconds, and i get disconnected constantly.

No other problems, downloading at full speed, playing many games (even fighting games, which are pretty lag sensitive) without any trouble.
Been happening to me a whole lot as well.

A small 2-3 second freeze then "Unexpected disconnection occurred"

This has never happened until 1.02 launched.
Последняя редакция: GolbezFF4#6569. Время: 11 дек. 2013 г., 07:16:40
This has been happening to me, as well, for the last couple of weeks.

Generally about once a zone, the game will pseudo-freeze (i.e., I stop hitting or doing damage, but monsters continue to run after my character for about 10 seconds) and then I'll be kicked off with the unexpected disconnection message.

In general, I wouldn't really care because it doesn't reset instances, so it's just a short run back to wherever I was. But in late Act 2/Act 3 Merc, I don't have the survivability to endure 10-20 seconds of being smacked by enemies before death, yet the character doesn't appear to be kicked out of the instance, so 80% of all such disconnects result in deaths.

Not really a big deal since it's not Nemesis, but I've seriously been between 13% and 33% of level 65-66 for days now, because a disconnect death will inevitably occur as soon as I build up experience past 33% again.

I'll probably give the game a break if this isn't resolved since it's kind of discouraging to see the experience bar move backward even when I don't die on screen.
I have also been having these same problems. The first time this happened was a couple of days ago, it was lag central on my end for the game. I tested out all my other multiplayer games the rest of the day and had no problems. I was getting a constant amount of very high ping (around 1k-2k) and then a disconnect, even when i was in town.

Today i logged back in thinking it wouldn't be as bad, and to be honest it isn't. I can play the game, but every 3 minutes or so i go from 30-60 MS, flat-line, then jump up to 1.5k ms, then disconnect.

Now i can load into zones easy but still have those random disconnects. I am using my wireless connection with 5 other people, but i have never had this problem, even with them on the connection.

I think this started happening the patch before this one, 1.0.2 i believe. My question would be, would forwarding the ports resolve this issue? or is it on either end of GGG and/or my ISP?

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