Support Email Response Delays

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Death2k44#1922 написал:

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Kaetar#0655 написал:

After purchasing the Liberator of Wraeclast support pack and being LOCKED of the very same game I PAID FOR, and having to wait for a reply that it seems it can take weeks, because they don't seem to have the capacity nor the number of employees to handle it, I CAN'T EVEN REFUND IT AND BUY THROUGH ANOTHER ACCOUNT, because they LOCKED MY ACCOUNT, it's beyond unacceptable and frustating, I haven't received a single email explaining WHY IN THE SEVEN HELLS I'VE BEEN LOCKED, what I did? support you guys too much so now you have to punish me for it? IF YOU DON'T HAVE ENOUGH PEOPLE TO HANDLE YOUR MISTAKES QUICKLY, STOP LOCKING ACCOUNTS, it's stupid and infuriating, I'm from Brazil, so I'm having too write in a language that's not my native, see to which lenghts I'm going here, JUST TO PLAY THE GAME THAT I PAID FOR, dude, i'm so damn angry now, I never saw anything like this, never, if you are going to lock my account, give my damn money back, it was not cheap, and I CAN ASSURE that i did nothing wrong, no VPN, no cheat, no nothing, that's what makes me so mad about it...

Paying that much money and not even being able to play, yeah this is crazy how people are still defending them

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If you have submitted a ticket with the Support team, please do not send follow up messages to check on the status of your request, as this can create further delays. Please be assured that if you're waiting for a response from our Support team, they'll get back to you as soon as humanly possible.

The situation has also been exacerbated by technical limitations. Our ticket processing system has been severely overloaded, causing some emails to not be processed correctly, which creates additional delays.

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Skwez#7719 написал:

can we sue them? they are not even taking actions on this issue. Seems like this is intentional to prevent from overloading the server.

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...A lot of our team will begin to take some much needed rest over the next few weeks but we look forward to getting back in the new year refreshed and ready for an exciting year of development in 2025. Happy Holidays, Exiles!

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TrueDeMoN100#9045 написал:

I hope so I have sent an email about not receiving my twitch drops with screenshot proof days ago & I have not gotten a response. I also sent another email asking about the liberators of wraeclast supporter for console which again no response I sent the email days ago.

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justpathofexile9218#2349 написал:

dude...i've been locked out and waiting for the code since day 1. now 11 day have passed. what you guys been doing?