Support Email Response Delays

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If you have submitted a ticket with the Support team, please do not send follow up messages to check on the status of your request, as this can create further delays. Please be assured that if you're waiting for a response from our Support team, they'll get back to you as soon as humanly possible.

The situation has also been exacerbated by technical limitations. Our ticket processing system has been severely overloaded, causing some emails to not be processed correctly, which creates additional delays.

Given the bolded areas... how do we know/how can we confirm you've received our support request and that it didn't process incorrectly? Currently there's no confirmation to the request I sent on December 8th.

can we sue them? they are not even taking actions on this issue. Seems like this is intentional to prevent from overloading the server.

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Skwez#7719 написал:

can we sue them? they are not even taking actions on this issue. Seems like this is intentional to prevent from overloading the server.

https://www.pathofexile.com/legal/terms-of-use-and-privacy-policy

terms of service #29. nope. i think they might even own my soul after reading it all lol

i jus wanna ungabunga

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...A lot of our team will begin to take some much needed rest over the next few weeks but we look forward to getting back in the new year refreshed and ready for an exciting year of development in 2025. Happy Holidays, Exiles!

source: Community_Team @ https://www.pathofexile.com/forum/view-thread/3642235

kekius maximus.

I hope so I have sent an email about not receiving my twitch drops with screenshot proof days ago & I have not gotten a response. I also sent another email asking about the liberators of wraeclast supporter for console which again no response I sent the email days ago.

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TrueDeMoN100#9045 написал:

I hope so I have sent an email about not receiving my twitch drops with screenshot proof days ago & I have not gotten a response. I also sent another email asking about the liberators of wraeclast supporter for console which again no response I sent the email days ago.

hey now at least you can play the game, a lot of us are completely locked out of our accounts without reason or support lol

dude...i've been locked out and waiting for the code since day 1. now 11 day have passed. what you guys been doing?

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justpathofexile9218#2349 написал:

dude...i've been locked out and waiting for the code since day 1. now 11 day have passed. what you guys been doing?

join us in hopelessly complaining and bumping the thread until we have a legit update with some timeline estimates.

So i put little work in today to spam their mail support, and every time i asked for help on my locked account they would respond after 13 min with the answer bellow. I got this kind of mail about 5 times.




Hi there,

Thank you for the message. We may be able to help with this. Can you please confirm for us your Path of Exile account name and the names of a few of your characters?

Thank you again.

Kind regards,
Ramanpreet


If you reply to this mail they will ghost you. This shitty response is way better then my first support mail which i send out 8 days ago and still haven't gotten a response. My advice would to refund this game on Steam. Make a case on Steam support why you can't play the game and hurt GGG in their wallets.

^^ thats the same reply i got before they ghosted me 2 weeks ago