Support Email Response Delays

Well they hyped right now, but let me tell you this, the lack of support will backfire for sure. I will start to inform some YouTube dudes about ggg support issues. You guys can do this as well.

I even reconsider stop playing the game on my ps5. This Company is becoming increasingly unsympathetic with every day I have to wait for a life sign from them.

Contacted support on my main account regarding a hacker who stole my items and is selling them. They locked my account out now and it's "on probation". Funnily enough I identified the hacker and also sent the information to support. They still didn't block that account and he already had enough time to trade them away and transfer the currency to his main account. Funny times. Not going hardcore against hackers is really a bad sign.

Got my refund from bank. Will not touch this game for now. Pure disappointment.

Just a update for my situation. I've posted on this thread a couple times earlier.

Still not resolved. I contacted for my issue back on Dec7th. Heard nothing until Dec 22 and got a email from GG asking for more info which I provided.

As of today, not resolved and no further contacts. I don't even have a tracking number from them . What a Cluster F operation.

So still no points or items from my 100 dollar 'investment' into POE 2 for Playstation .
I'm not playing till the fix their BS. I feel a fool for spending what I did given they have no support. I'd LIKE to play but won't . Missed all the tab sales last week because of this.

my Q: is when will it come out as free.?

Also gonna update here. Got a response after 14 days, just the initial 'the email was received we need more info' response, it's something though. Don't expect it to be fixed too quickly but should help with a time estimate.

My account has been suspended for 4 days now · [Removed by Support]
I have sent numerous emails but they all seem to have gone unnoticed! Seeing many players waiting for more than 10 days without a reply, I feel very discouraged. These days, I've been neurotically checking my emails, hoping that the official can expand the team responsible for handling email issues and quickly resolve player problems. Wishing: Happy New Year, smooth work.

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Drew_GGG написал:

I'm afraid we're currently expecting delays responding to players emails due to the launch of Path of Exile 2 Early Access. One of our team will get back to you via email as soon as possible.

How can it be, that after 10 DAYS I still didn't got a response to my support ticket ?

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iRe7r0#6638 написал:

How can it be, that after 10 DAYS I still didn't got a response to my support ticket ?

10 days is nothing. some of us have been waiting for over 3 weeks