Customer Support Update

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Echo4papa#5297 написал:

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R4S3C-Plays#9472 написал:

Early today I sent a follow up email... so I guess I'm not going to get my refund anytime soon.

I did the same last week as I hadn't heard back for quite some time. The worst part is that the response I did receive initially said they could help but needed additional information, all of which was in my original email! Oh well, fingers crossed.

Feedback for GGG though...

It would be great if you used some system to track requests that gave us a ticket # and a place we could enter that ticket and see a current status. Being in limbo sucks, and finding out that emailing back to follow up only makes your situation worse is a bit frustrating.

LMAO you really think they would want people to post proof of their lack of support. They aren't stupid they know they haven't answered ANY support requests for the last 6 weeks (other than not helpful copy/paste bot replies). Tracking it will just provide proof to 10000s of customers on how terrible of a job they are doing on the support end.

This post is proof of the they claim they cleaned out 500k of 575k tickets. Meanwhile you won't find a single post in this forum saying "thanks GGG it's fixed now" or let me guess EVERYONE on this forum is # 550,000+? My ticket was opened 12/6, that's 45 days now. Don't care how large of a queue there is, that's inexcusable in any space.

wheres POE1 and our map stash in POE2

I work in IT, they had a much larger launch than expected, so getting a bigger support team up and trained to meet the challenge is expected and it'll take a few weeks to catch up for sure.

It's nice to see open and honest communications when there are shortcomings in customer service and the company takes responsibility and continues to work to resolve the issue.

When will you have enough support people to ban Musk for account sharing?

man I wish I had that Australian citizenship I once coveted

Keep up the good work. Looking forward to the Celestial Necrolord skins being made available for POE2.

I'm very impressed with the state of the game, especially given it is on a free to play model. As someone who works in customer service myself, I understand the challenges that GGG faces and I highly recommend investing a bit more in this department. It can truely make a difference in income if GGG can keep a reputation up.

Other than that, shut up and take my money GGG

hello

any thoughts when new hero class will be in game?

As I've said before, I feel bad for the folks in the trenches here. Customer service is a thankless job at the best of times, and twisted gears like an influx of problems all at once combined with a holiday and a staff too small for the customer base is going to make it all the worse (doubly so working through 'stale' complains and trying to pick up the pieces makes it twice as hard).

Try not to let the toxicity of the forums get you down, and make sure to take a breather when you can.

I have started reaching out to the media about this situation.