Customer Support Update

I understand the problem and I put myself in your shoes, but I have been waiting for a refund for several days for a considerable amount of money that I bought from your core pack twice. If this problem is not resolved before January 28th, I will be forced to ask Paypal to refund me, I am not willing to lose that amount of money.

I wish you the best and that we can be attended to more quickly than is happening right now.

I've been waiting for thirty days just for Steam unlink.

lol poe1 players thx for funding poe2(bad) pepeLoser

I wrote 30m after an accidental purchase to request a refund and support answered days later telling me it was declined because I had to request it 48h max after purchase. I explained they were looking at my reply giving them transaction info they asked. still waiting to this day

politely, if you hired literally all of Henderson and surrounding's IT capable staff looking for work without doing any kind of checking besides basic IT literacy, I don't think you would have enough staff to deal with this. I think you need to start allowing for remote hires.

Reading your messages, I feel like I might not get a response anytime soon, even though it’s already been a week. Some of the messages about "75,000" seem a bit unclear.

From the forum staff’s response, I’ve understood that GGG doesn’t have a ticketing system in place, which feels unusual for a game with such a large player base.

Some players might say, “This is normal; there are just too many players.” However, let’s consider this from another perspective. Imagine you send a query to your bank, for instance, about a blocked card, and it takes two weeks to receive a response. Then, when you finally get an answer, they request additional information, and you have to wait another two weeks. While this might seem acceptable for a game, such delays would be unacceptable in other industries.

GGG, I believe there’s an opportunity to improve your support process. Remote support could help manage the workload. I’m a tech industry professional with over five years of experience, and while support isn’t my specialty, I’d be willing to spend 3-4 hours a day helping sort through the queue — even if just to find my own ticket!

Your job posting for a technical support specialist was open for three months, and 13 days ago, you started hiring again. I feel this indicates that the process could benefit from additional optimization or new strategies to better handle player needs.

Pity we can't work from home as I live in Waiuku but the drive in, no thanks!

No support at all. Account locked and thousands of $ spent on the account.. No unlock codes sent. Worst customer service ever.. wait they have 0 customer service just copy paste bs. 0/10 stars. DO NOT GIVE THEM MONEY!

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R4S3C-Plays#9472 написал:

Early today I sent a follow up email... so I guess I'm not going to get my refund anytime soon.

I did the same last week as I hadn't heard back for quite some time. The worst part is that the response I did receive initially said they could help but needed additional information, all of which was in my original email! Oh well, fingers crossed.

Feedback for GGG though...

It would be great if you used some system to track requests that gave us a ticket # and a place we could enter that ticket and see a current status. Being in limbo sucks, and finding out that emailing back to follow up only makes your situation worse is a bit frustrating.