Customer Support Update

Now that we're a bit in from the launch of PoE2's early access, how much time is typically passing between sending a customer support request in and receiving a response? A few days? A week? Two weeks? Just hoping to get an idea of how long the wait might be.

ROOLBACK ?

Got a reply back almost a week ago after sending in my first email a few days beforehand, mind you it was most likely a copy and paste but hey, it's something, right!?

Indeed too busy. My Steam account is bound to an incorrect email, and it has been over 20 days without a response. Unable to get assistance, really speechless. Shouldn't more staff be added?

GGG Support has convinced me to not buy EA for PoE2 like I was planning, since it's been 60 days waiting on them to unlink steam so I can put it on the correct account where I have access to the email. So I guess I'll go spend my money elsewhere

My account has not been able to log in to the game for 13 days, and I was asked to enter a verification code when I logged in, but I haven't received it in my email, and I've tried dozens of times, and it's all like this. Why is there such a bad email system, I haven't replied to the letter to customer service for many days, why do you need me to wait for your mistakes, [Removed by Support]

Thanks for the transparency. Would be nice to get an update on how quick you plan to upgrade on this issue.
Im still waiting for a response from your staff because I want to pay you 60€ for an upgrade pack but I'm unable to.

Im waiting almost 2 Months now - what a .... joke.

I had support do something after over one month - but they actually didnt really do what i asked them for and then ignored me again ...



This is beyond unprofessional.

10 days and counting with no reply from support to unlock my hacked account.

Do I wait patiently for a reply from 10 days ago or shotgun emails left in right every day?

How can we get a response I just don't understand now.

10 + days for a reply is absurd, there is 0 excuse for this even if you have a public statement..

Remove Atlas endgame and make new one. Is repetitive, bored and frustrating.