Warning if you get hacked GGG will do nothing to fix it!!!

The hacked policy was there from the beginning, they said they were not restoring items from the get go. Sorry about your loss though, understandly very frustrating and I know I wouldn't be happy as well if it happened to me.

Maybe if there really was a way to track items, just delete the hacked ones and return the originals to the owner it would be a lot better, but guessing it's much easier said then done.

how else could you get hacked besides you, the account owner, doing something stupid.

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Bex_GGG написал:

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Eternallight написал:

Bex, question, what is your PERSONAL stance on restoring all of the accounts gear with some sort of "untradeable" lock on the restored items?

And is there any sort of idea or concept that GGG itself has regarding such a feature?

I feel that this would still not be an ideal solution. Particularly in cases where a player gives his valuable item to a friend, and then has his items restored. Even though they cannot trade these restored items, there would still be a duplicate copy in the game that could be traded and this would reduce the value of these items all round.

I don't think that there would be any way to restore items to a player unless you were able to retrieve the exact items that were lost, from the hackers account.

Doesn't each item have a unique identifier?

In D2 items had this, it's how Warden swept for dupes.

If POE had/has this you could locate the item and "move" it back.

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GodlyMe написал:

Doesn't each item have a unique identifier?

In D2 items had this, it's how Warden swept for dupes.

If POE had/has this you could locate the item and "move" it back.

Simply giving items unique IDs does not allow those items to be tracked. That would also require logging the creation and transfer of every item in the game, which would take up a ridiculous amount of resources.

The ID generation in D2 wasn't perfect anyway as it was possible for two items of the same type to end up with the same ID and be flagged as dupes (at least in early versions of D2, they may have fixed this issue with later patches). That particular issue was even worse in D1, especially with potions and piles of gold, as they were common.

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LennyLen написал:

Simply giving items unique IDs does not allow those items to be tracked. That would also require logging the creation and transfer of every item in the game, which would take up a ridiculous amount of resources.

Not at all. That kind of data is just basic text and takes very little to track and store.

The real problem with just erasing dupes is that there is the possibility they can end up in innocent hands. Likely route is Thief > RMT Purchaser > Innocent Trader. My guess is that most stolen items end with the person who bought it off a RMT site, but I'd say a large enough portion of them make their way into unsuspecting hands that it would be really bad for the game's image (and trader's trust in the system) if stuff you spent good currency on in good faith randomly vanished.

I have been hacked, a couple weeks ago. I had close to perfect gear, just really needed a 6link and a lionseye. Which I was saving for. My stuff was incredible, of course could've gotten better but for me it was perfect. Yeah I got hacked, never used a map hack, or anything. But now to tell the truth. I did contact many of the mods and Chris himself, they have stated that they cannot replace the items because they cannot prove that I didn't sell them or just give them off to a buddy. I even saved my movie stub. I did find the person with all of my quality gems+leveled gem, everything was exactly the same as I left it. Apparently they couldn't trace my gear back to his account and he told me he bought those gems all mad cheap on the day I got hacked. Chris also stated that he cannot restore my character, for there basically is no backup. Which yeah I won't like, that is completely and utterly retarded. They could make a new character in the snap of a finger. I thought it would've been nice to at least have that, however they say their working on it. I think this game needs a bit more security, and the fact you can delete somebodies character with like 2-3 clicks is atrocious.


Yes I never used any hacks, map hacks, or third party programs. I run 2 anti-viruses and daily scans. Very skilled with computers, just don't know how it happened. Ironically there were server issues that night.... Oh and yes I started again, because I love this game and that's all that matters.

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Arrowneous написал:

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Bex_GGG написал:

Hey there,

I'm sorry to hear about your account. If you have emailed into support, I'm sure they've suggest reading Chris' post in regards to account security and theft. If you read through his comments it may shed some light onto how your personal security breached.

You can find his post here:

http://www.pathofexile.com/forum/view-thread/115464/

There are quite a few ways, and may not mean that your computer has been accessed at all. Chris also explains in his post why we have the no item restoration policy, and why it is so important that we do. Again, I'm sorry to hear about your item loss. I would personally be very bummed if I lost the items on my account.

I know all you can currently do is point the person who got hacked to the GGG policy statements but really that is of little consolation when you have lost everything from a hacker.

Is it too much to ask for GGG to do database backups once a week so you would have something to restore when Grand Theft PoE occurs.

Such a feature has been abused across many games to create dupes. Working on a better security system is a much better solution.

The current security system is decent but something like blizzard's authenticator would be ideal.

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Firecrest5 написал:

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LennyLen написал:

Simply giving items unique IDs does not allow those items to be tracked. That would also require logging the creation and transfer of every item in the game, which would take up a ridiculous amount of resources.

Not at all. That kind of data is just basic text and takes very little to track and store.

We're talking about 1000s of items generated every hour. That takes more than a "little."

I *hope* it's just a lack of resources (i.e. HR) that keeps GGG from doing hacked logs and restoring gear like many games do. I played a f2p MMO a while back, and they did hacked rollbacks upon request if they could prove you got hacked. I think it should be standard, if a game can afford it.


Saying that no backup, under any circumstance, is a good thing is totally fanbois, white knight bullshit. It's happened to alot of non-3rd party software downloading, non-IT-challanged, non-RMT using users.

It can happen to any one of us.

What's the biggest thread in this forum? Hacked accounts. Isn't that kind of a bad sign?

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Whitechapel85 написал:

I came back from a break from the game to find someone from China trying to log into my account.

Your game account? How did you know the person was from China?

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Whitechapel85 написал:

Yes, I went through my computer multiple times and found nothing. It wasn't on my end.

Doesn't have to be on your computer. You could have possibly visited a fishing webpage, your password for your e-mail and/or account could have been easy to guess or bruteforce, or your internet communication may have been monitored, such as if you were using a wireless internet connection (even if it was password-protected).

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bigpieceofchicken написал:

I *hope* it's just a lack of resources (i.e. HR) that keeps GGG from doing hacked logs and restoring gear like many games do. I played a f2p MMO a while back, and they did hacked rollbacks upon request if they could prove you got hacked. I think it should be standard, if a game can afford it.


Saying that no backup, under any circumstance, is a good thing is totally fanbois, white knight bullshit. It's happened to alot of non-3rd party software downloading, non-IT-challanged, non-RMT using users.

It can happen to any one of us.

What's the biggest thread in this forum? Hacked accounts. Isn't that kind of a bad sign?

At the least, I could see charging a fee for a special service which tags/monitors/logs certain items' transactions. If it's just a small amount of items going to various different IP addresses in regular trades it would be safe to permanently stop monitoring those items, but those which may be transferred in large amounts in a small span of time could be monitored/logged from that point forward in order to allow for rollback.

This might be a pricey service in order to maintain all the logs and extra work to reverse the transactions, but it could still be a service nonetheless. Think of it as an insurance policy (except insurance is more like duping, while this wouldn't duplicate things)

It's difficult to do this for stackable items, but overall I think it could still be done.