Customer Support Update

Make a support system like blizzard or so, where you can track your ticket, see responds and etc, this is bad when you need to message on email and you doesnt know even if your ticket was readed or so, after this you got ctrl+v respond and ticket closed its really bad. Il have some expirience with poe support and its really bad in this state.


3.26 when?
poe2 league when?
delete all duped ITEMS!!!!

The delay is really unlike the CS that I was used to from GGG Support. But am glad that GGG cares very much about maintaining the old standards. Hope the situation improves soon.

3.26 and 6 portal maps in poe2 when?

new poe1 league when?

my account is locked for a month. still waiting support to answer me

kinda nice to hear but im losing confidence my email with support hasn't just been forgotten about

i emailed support on Dec 6th about linking my current poe account with my current steam account.
they replied on dec 15th asking me a couple questions. i replied dec 16th and haven't heard back since

thats over a month of silence after providing all the information supports requested for. yikes

This is a good start, but there are more egregious things that need addressing.
No word on the duping, no word on the sever manipulation, no word on the elon drama(which is only important in that there is blatant disregard for TOS), still no write up on the data breach.
I appreciate this, you guys still do some much more then most companies, but that is why people like me hold you to a high standard.

I don't belive anyone pogging and praising here. These are either ggg twink accounts or ppl who never faced ggg's famous ctrl+c ctrl+v support.

POE 1 WHEN? :@

This is LITERALLY all the community was looking for. Accountability.

Well done GGG. My faith has been restored.