Customer Support Update

6 weeks without answer.

Please contact me as soon as possible. How long? My account was maliciously refunded by someone else. I have replied once since the email was sent on 22nd, but the problem has not been solved. Now it has arrived on 31st, I want to ask your staff to unlock my account and let me purchase the test qualification again. Is that a difficult thing to do? If it doesn't solve my problem, give me back the money I put in the game. I know you're busy, but it's not like you haven't seen my mail for the past week. I'm trying to get in touch with you guys, and you seem to be trying hard not to see my emails. I don't want to buy the test qualification again now, please return the money I recharged during the game to me, [Removed by Support] this is my game account, [Removed by Support] is the transaction number, please contact me as soon as possible. And return these two top-up orders.

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SilentSymphony#3358 написал:

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You deserve better customer service than we’ve been able to provide despite the best efforts from our team and for this we are sorry.

Yeah i guess you can offer an apology when its thousands of angry customers but when its just one guy like me who you've banned for over 60 days BEFORE this mess with zero apology its totally fine.

3 years i have been dealing with a ticket about that and zero apology of any kind, just thousands of emails saying "nope" because they didn't read what i put in the first sentance.

Do better GGG and maybe do something to make things like this right instead of punishing people for YOUR MISTAKES and not just a little bit but FOR LITERAL YEARS.

despite this i still sit here praising you asking people to have faith, but honestly do you even deserve my faith? You've done nothing to make up for all of this and somehow i still give you my precious little money for what?

Edit: i don't care about my recent tickets, I'm in line like everyone else, but your posts like this are so offensive to people like me who you have left to suffer at your own fault for much longer than these users and in times when there was no excuse for it, No apology, No compensation, Not anything but being banned for your mistakes and it gets much worse than that i just would violate the code of conduct to post GGG stamped emails here of which i have many to prove this is not only true but that this is an actual problem you need to look into and i have been emailing you asking you to do that for 3 years which you HAVE NOT DONE

Guess i didn't buy enough support packs over the last 11 years to be treated like a human being.

Lol you guys email me and say you're glad you could resolve my issue, but you didn't do anything at all.

It's fine im used to it after 3 freaking years of trying to get you to resolve a single (other) issue which is still unresolved and 100% the support teams fault.

ROB_GGG or Staff_Support_Supervisor_Kieran How about some help.

I would much rather be spending my time playing the game, helping people and trying to constructively post and drive discussion in a healthy manner in this forum as i have done for a decade.

Can you please do something for once that is even remotely cognizant of what I've been put through and END this process for me because i am beyond exhausted by it having to try and get you to do the right thing during the time i was sick with covid and i NEEDED this game to distract me from the constant agony day and night the couple of hours i had a day awake was spent in email with people who did not read the emails.

GGG stamped emails proving all of this are readily available.

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Vash_GGG написал:

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NoCryin#7743 написал:

No support at all. Account locked and thousands of $ spent on the account.. No unlock codes sent. Worst customer service ever.. wait they have 0 customer service just copy paste bs. 0/10 stars. DO NOT GIVE THEM MONEY!

Hi there, I'm very sorry to hear this. I'm afraid we're unable to assist with account-related issues via the forums, for security reasons. Could you please email us at support@grindinggear.com so we can look into this matter for you? If you have already contacted us via email we will respond to you as soon as we can.

You silenced a friend for posting "budding dictators" for two months. First comment on Poe-2. I don't see this encouraging him or anyone else to play his game, For a meaningless comment...

Been waiting for a reply since day one of the poe2 release, you can thank me for my patience all you want, but its getting real thin..
I was told by customer support that i would need to buy seperate keys for xbox and pc if i wanted to cross play, but have been unable to link my xbox account to my poe account, which have left me unable to cross play on my account. At the same timei have lost access to the email linked to my poe account due it being an old hotmail account and microsoft not aupporting it anymore.

I love the game, but i cant rwmember the last time i experienced such horrible support

What in the actual fuck?

You're wasting my time, and costing yourselves money. All I want is to upgrade my account and purchase more stash tabs, but your website is busted, and it seems too difficult to either fix this or provide me with a NZ bank account number to resolve the issue manually.

I first emailed 19/12. Chased on 31/12. Got the well known reply of 'sure we can help, give us all these details that were in the previous email/screenshot' on 02/01, to which I replied dutifully on 03/01. Silence. I sent a firmer email on 21/01. Still nothing.

Are you broken in the head?

As I posted earlier in the thread (p22 iirc), if I'm having issues, at least 1,000 other people are having the same problems. At $30 USD a pop, that's $30,000 USD you don't have. Never mind the people who will abandon the game/not recommend it to their friends, or spend more.

I doubt Tencent would approve.

I HAVE A VERY IMPORTANT SUGGESTION AND THAT IS BECAUSE I TRULY BELIEVE THAT THE PEOPLE OF GGG ARE DOING A WONDERFUL JOB AND BECAUSE I SIMPLY LOVE PATH OF EXILE 2, MY SUGGESTION IS THAT THE PEOPLE IN GGG SHOULD TRANSFORM THE IN-GAME CURRENCY INTO CRYPTOCURRENCY THAT COULD BE TRADED ONLINE AND WON IN-GAME AND THIS WOULD BE HUGE BECAUSE IT IS SELF-SUSTAINABLE. SO PLEASE TAKE MY SUGGESTION INTO ACCOUNT BECAUSE THIS COULD BE GAME-CHANGING FOR THE INTERNET AND THE ENTIRE CRYPTOCURRENCY INDUSTRY. JUST IMAGINE WEAPONS AND ARMOR NFTS BUYING AND SELLING TO OTHERS TO GET IN THE GAME AND FARM SOME MORE AND SHOULD BE LIKE 100 MILLION MAX DIVINE ORBS. THIS CAN EXPLODE BETTER THAT BITCOIN REALLY.

Dear ggg mods could you Please change the name of this post to "screw our customers and supporters We dont care"? Or thanks for the money now scram.
For full transparency of course.

Unlock ALL accounts and let us play.
Your email system, your customer support, and your management are all a Joke. If I worked at GGG I would quit out of embarrassment.

im sure a bot will edit this or ban me or make it so i cant post but i no longer care.

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plopinnou#5712 написал:

6 weeks without answer.

they just posted newest sorry video a day ago, aren't you entertained ?

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Marker689#5045 написал:

First my email was on Dec17. Still no answer ¯\_(ツ)_/¯

Same days, same result as you.